NIKHIL DANI

As a Business Operations Manager overseeing all schools across Foundree Preschool in the Mumbai region, my role is pivotal in ensuring the smooth and effective functioning of the organization. Here are key roles and responsibilities associated with this position:

1. Operational Oversight:
- Provide strategic leadership and oversee day-to-day operations of all Foundree Preschools in the Mumbai region.
- Implement and enforce standardized operational procedures to maintain consistency across schools.

2. Financial Management:
- Develop, monitor, and manage budgets for each school to ensure financial sustainability.
- Analyze financial reports, identify areas for improvement, and implement strategies to enhance financial performance.

3. Enrollment Management:
- Develop and execute enrollment strategies to meet or exceed enrollment targets for each school.
- Collaborate with marketing teams to implement effective campaigns and initiatives to attract new students.

4. Team Management:
- Lead and manage a team of school administrators, coordinators, and support staff.
- Foster a positive and collaborative work environment, ensuring effective communication and teamwork.

5. Customer Relationship Management:
- Build and maintain strong relationships with parents, addressing concerns, and ensuring a positive experience for students and their families.
- Implement customer feedback mechanisms to continuously improve services.

6. Academic Planning:
- Work closely with academic teams to plan and execute educational programs, ensuring alignment with curriculum standards and educational best practices.
- Oversee the implementation of academic initiatives and assess their effectiveness.

7. Event Management:
- Plan and organize events aimed at lead generation, community engagement, and brand promotion.
- Coordinate with marketing teams to ensure events align with the overall marketing strategy.

8. Project Management:
- Undertake various projects aimed at streamlining processes, improving efficiency, and enhancing overall operational effectiveness.
- Implement initiatives to stay current with industry trends and best practices.

9. Collaboration with Allied Departments:
- Work closely with departments such as Marketing, Procurement, Finance, CRM, and HR to ensure cohesive and synchronized operations.
- Collaborate on cross-functional projects to achieve organizational goals.

10. Compliance and Quality Assurance:
- Ensure compliance with educational regulations, standards, and licensing requirements.
- Implement and monitor quality assurance measures to maintain high educational standards.

11. Reporting and Analysis:
- Provide regular reports to senior management on key performance indicators, operational metrics, and financial performance.
- Conduct regular analysis to identify areas for improvement and implement corrective actions.

In summary, as a Business Operations Manager for Foundree Preschool in the Mumbai region, my role encompasses strategic leadership, financial management, enrollment growth, team management, customer relationship management, academic planning, event management, project execution, collaboration with allied departments, compliance, and quality assurance.

• Overseeing Core Operations and Responsibilities of 13 Major Business giving Centres of School Section Stateboard and ICSE.
• Analyzed and improved performance across zone using sales metrics and performance reports.
• Supported 3 regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.

•Handled Key Core Operations and Sales of 6 Business Centres for School Division of Stateboard and ICSE

• Exceeded targets by building, directing and motivating high-performing sales team.
• Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.

• Handled 2 Important Business giving Centre
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Exceeded goals through effective task prioritization and great work ethic.

• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to Reporting Authorities.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Conducted market research to discover new leads, opportunities
• Organized promotional events and interacted with community to increase sales volume.

• Core Responsibility of Academic Performance of Students, conducting orientation programs and issuing transcripts for Subject Content.
• Determined course schedules and coordinated teaching assignments