Nikhil Das

Managing, Analysis & improvements

• Benefit renewals with changes, enhancements and implementations
• Benchmarking study and analysis of country specific benefits
• Budget forecasting and PO creations
• Managing Benefits & Compliance (APAC & Europe Countries)
• Core/Statutory Employee Benefits; Medical insurance, Life Insurance etc
• Country specific Employee Benefits; Meal Vouchers, Disability Insurance etc
• Other optional employee benefits; Additional Medical Insurance, Variable Pay benefits etc
• Regular connect with provider and broker for benefits assessment
• Regular connect with HRP and business for benefits evaluation
• Leading discussions on transition of any new activity related to benefits, track end-to-end closure and formal go-live
• Representing C&B Team and participate in all benefits calls scheduled and also support in key initiatives driven for the region

Governance & Control

• Adhering to compliance norms /GDPR regulations as per process / country specific requirement
• Invoice Validation & payment processing
• Maintain updated Process Document, Process Flow Chart, Checklist, and Process Calendar for all processes

Work flow management

• Facilitate benefit harmonization for acquired entities
• Publish reports, dashboards & reviews of Benefits to higher management
• Working along with Technical team on various automation processes for improved productivity
• Working with global service providers (Mercer, Aon, Alan Jones, Willis Tower Watson) to bring best benefit offerings for employees

Manage training & Knowledge

• To ensure each new recruit goes through series of training modules applicable for their countries
• To act as coach or mentor to HRP for benefit function
• Conduct webinar/ training session to employees on benefits
• To deliver session related to new project/process or process changes.

Analysis, improvements & Communication

• Administering Global Benefits & Compliance (Benelux & Rest of Europe Countries)
• Core/Statutory Employee Benefits; Medical insurance, Life Insurance etc
• Country specific Employee Benefits; Meal Vouchers, Disability Insurance etc
• Expat Employee Benefits; Travel Insurance, Health insurance etc
• Other optional employee benefits; Additional Medical Insurance, Variable Pay benefits etc
• Benefit cost estimation and revision of benefit policy
• Scheduling the monthly/ quarterly review call with benefits provider C&B
• Delivery of process improvements based on risk, compliance, cost, resource availability and customer service

Work flow management

• Facilitate and coordinate resolution of high-end employee issues related to Benefits
• Facilitate benefit harmonization with Wipro T&C for acquired entities
• Publish reports, dashboards & reviews of Benefits to the vice President of Global Benefits
• Working along with Application Management team on various automation processes for improved productivity
• Mediate various global service providers (Mercer & Marsh) to bring down benefit policy implementation for regular and rebadged cases
• Preparing weekly and monthly status reports depicting the health of the process
• Detailing service level performance against targets as well as identifying shortfalls and implement appropriate action plans immediately to correct the situation

Supervisory role

• To plan and manage work programmes and to lead, motivate & provide effective guidance to a team of Professional and support staff
• Commitment to Customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty
• Screen, Monitor and report current utilization of manpower
• Set KRAs and KPAs for the team
• Mentor and help set goals for quarterly performance appraisals
• Elevate to the management, the key achievements or highlights of the team during quarterly appraisal sessions.