Nikhil Desai
Mumbai
Summary
Experienced Quality Analyst with a strong foundation in marketing strategies and data analysis. Seeking to transition into a dynamic marketing role to leverage expertise in identifying consumer trends, optimizing campaigns, and ensuring top-notch quality across all marketing initiatives. Proven track record of driving results through meticulous analysis and strategic insights.
Overview
8
8
years of professional experience
Work History
QUALITY ASSURANCE ANNALYST/ CUSTOMER EXPERIANCE MANAGER
CACTUS COMMUNICATIONS
02.2020 - Current
- Reviewing edited manuscripts and making final checks to make sure that client requirements are met before handing the document back to client
- Process plagiarism check
- Configuration CRM for jobs allocation to editors and keeping a follow up
- Provide real-time support to customers with the goal of converting inquiries
- Influence the revenue of the organization by pitching our services.
BUSINESS DEVELOPER EXECUTIVE
TATA CONSULTANCY SERVICES (TAJ)
01.2018 - 01.2019
- Hospitality and customer relationship management
- Achieve sales target by identifying business opportunities
- Prepare sales report by collecting, analyzing, and summarizing information
- Generating Sales.
RESEARCH AND DEVEPLOMENT OFFICER (INTERN)
PROSPER GROUP
Mumbai
10.2016 - 11.2016
- Sales and marketing analysis
- Warehouse management
- Professional photography
- Maintain database
Education
BACHELOR OF MANAGEMENT STUDIES -
DALMIA LIONS COLLEGE
01.2018
MBA - Marketing
Amity University
Mumbai Skills
- Hubspot
- Meltwater
- WordPress
- Email Marketing
- Database Management
- Customer research
- Digital Marketing
Timeline
QUALITY ASSURANCE ANNALYST/ CUSTOMER EXPERIANCE MANAGER
CACTUS COMMUNICATIONS
02.2020 - Current
BUSINESS DEVELOPER EXECUTIVE
TATA CONSULTANCY SERVICES (TAJ)
01.2018 - 01.2019
RESEARCH AND DEVEPLOMENT OFFICER (INTERN)
PROSPER GROUP
10.2016 - 11.2016
BACHELOR OF MANAGEMENT STUDIES -
DALMIA LIONS COLLEGE
MBA - Marketing
Amity University
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