Nikhil Dhyani

Implemented and administered ManageEngine Endpoint Central, ServiceDesk Plus, and ADSelfService Plus, enhancing endpoint management and IT service delivery. Administered Microsoft 365, Microsoft Entra ID (Azure AD), and Exchange Online, ensuring secure and efficient user access. Contributed to ISO 27001 ISMS implementation, preparing SoA, developing policies, implementing controls, and ensuring audit readiness. Participated in Greenfield IT infrastructure deployments and enterprise technology rollouts while collaborating with technology vendors and cross-functional teams

• Provided expert advice on the latest cybersecurity trends and threats, guiding company strategy and defence mechanisms.
• Collaborated with IT teams to design and deploy robust network security architectures, enhancing overall protection.
• Designed and executed penetration testing scenarios to evaluate the resilience of systems against cyber attacks.

Managed Windows infrastructure, Active Directory, enterprise networking, and backup solutions to support reliable IT infrastructure for Windows servers, Active Directory, networking, and end-user computing environments. Installed, configured, and maintained Windows and Linux systems, managed user identities and access, and executed backup and recovery operations to ensure data integrity. Resolved infrastructure, hardware, software, and network issues while contributing to infrastructure upgrades, IT asset management, and reliable day-to-day IT operations.and user support.

• Received complaints and feedback from site personnel and contacted project stakeholders to resolve complex problems.
• Collaborated with cross-functional teams to develop and deploy infrastructure automation strategies.
• Coordinated disaster recovery planning, ensuring minimal disruption to business operations during crises.

• Delivered desktop, hardware, software and network support to resolve user issues efficiently.
• Identified and resolved customer needs promptly and efficiently.
• Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
• Assisted associated departments with clerical and administrative support.