Nikhil Dugad

🔹 Sales Management

• Developed and executed regional and showroom sales strategies to meet monthly and annual targets.
• Monitored team performance, provided mentoring and training, and conducted regular performance appraisals.
• Coordinated with marketing and product teams to launch promotions, new vehicle variants, and service packages.

🔹 Workshop Service Management

• Oversaw end‑to‑end service processes, ensuring timely vehicle servicing, diagnostics, spare‑parts availability, and billing.
• Implemented standardized operating procedures (SOPs) and quality control checkpoints to reduce errors and improve throughput.
• Managed skilled technicians, service advisors, and support staff to maintain service excellence.

🔹 Reporting & Analysis

• Designed and standardized dashboards to track sales metrics (e.g., conversion rate, upsell ratio, revenue per unit) and service performance indicators (e.g., turnaround time, average repair order value, first‑time fix rate).
• Delivered weekly and monthly reports to senior management, facilitating data‑driven decisions and strategy adjustments.
• Used sales and service trends to forecast cycles and optimize inventory and staffing.
• Boosted Sales Growth: Achieved a year-on‑year sales increase of approximately X %, consistently meeting or exceeding annual revenue targets.
• Service Revenue Impact: Increased service department revenues by Y % through upselling preventive maintenance packages, accessories, and consumables.
• Operational Efficiency Gains: Reduced average service turnaround time from T₁ to T₂ hours, enhancing workshop capacity and customer throughput.
• Customer Satisfaction Improvements: Raised customer satisfaction index (CSI) scores in the service workshop from A → B through improved communication, timely service updates, and post‑service follow‑up.
• Secured Government / Constitutional Orders: Successfully won and fulfilled a meaningful volume of constitution-driven contracts—e.g. for government fleet servicing—leading to ₹Z in annual contract revenue.
• Process Implementation: Introduced a digital service booking system and SMS/email-based customer notifications, reducing missed bookings and increasing repeat business.
• Sales Planning & Execution
• After‑Sales Service Management
• Key Performance Indicator (KPI) Reporting
• Customer Relationship Management (CRM)
• Team Leadership and Training
• Process Improvement & SOP Implementation
• Client Acquisition & Retention