Nikhil Dugar

Product and Operations Lead

Qfix by Pine Labs

Mumbai

05.2021 - Current

Managing operations and product functions with a team of over 10 members, demonstrating strong leadership and organizational skills.
Developed and launched an O2O platform for small businesses, onboarding over 2,000 merchants and achieving a Gross Transaction Value (GTV) of ₹30 crore since 2022. Designed and integrated essential e-commerce features, optimized user experience through feedback and market research, and provided comprehensive support and training to ensure successful website management and increased online sales.
Managing four distinct products, including Education ERP, Booking Engine, Events, and O2O, overseeing their enhancement and development in collaboration with technical teams.
Implemented automation processes in operations, streamlining workflows and increasing efficiency.
Achieved measurable improvements in operational efficiency and productivity through strategic planning and execution.
Developed and maintained strong, cross-functional relationships to ensure seamless coordination between departments.
Conduct thorough quality testing of new products, collaborating closely with the development team to ensure bug-free functionality and adherence to quality standards.
Conducted security audits of operational tasks, identifying vulnerabilities and implementing measures to mitigate risks, resulting in a significant decrease in errors by the team from 44% to 80%.
Implemented Salesforce to transition from manual ticket processes to automated allocation of tickets to team members, streamlining operations and improving efficiency.
Spearheaded the development of an O2O (Online-to-Offline) product encompassing a booking engine and events, serving as the Lead Product Analyst and overseeing its end-to-end management.

Similar Profiles