Nikhil Dugar
Mumbai
Summary
Dedicated and results-oriented professional with a proven track record in software as a service (SaaS) and ERP environments. Currently serving as a Product and Operations Lead at Qfix By Pine Labs, demonstrating exceptional leadership and multitasking abilities to oversee both product development and operational efficiency. Prior roles include Product Analyst and Product Management positions, where I honed skills in project management, product development, and requirement analysis. Proficient in building and managing multiple products, collaborating with cross-functional teams, and leveraging business requirement documents (BRDs) and product requirement documents (PRDs) to drive successful outcomes. Skilled in working closely with sales teams to enhance products and meet market demands. Excited to leverage my experience and expertise in driving continued success in dynamic and challenging environments.
Overview
3
3
years of professional experience
Work History
Product and Operations Lead
Qfix by Pine Labs
Mumbai
05.2021 - Current
- Managing operations and product functions with a team of over 10 members, demonstrating strong leadership and organizational skills.
- Developed and launched an O2O platform for small businesses, onboarding over 2,000 merchants and achieving a Gross Transaction Value (GTV) of ₹30 crore since 2022. Designed and integrated essential e-commerce features, optimized user experience through feedback and market research, and provided comprehensive support and training to ensure successful website management and increased online sales.
- Managing four distinct products, including Education ERP, Booking Engine, Events, and O2O, overseeing their enhancement and development in collaboration with technical teams.
- Implemented automation processes in operations, streamlining workflows and increasing efficiency.
- Achieved measurable improvements in operational efficiency and productivity through strategic planning and execution.
- Developed and maintained strong, cross-functional relationships to ensure seamless coordination between departments.
- Conduct thorough quality testing of new products, collaborating closely with the development team to ensure bug-free functionality and adherence to quality standards.
- Conducted security audits of operational tasks, identifying vulnerabilities and implementing measures to mitigate risks, resulting in a significant decrease in errors by the team from 44% to 80%.
- Implemented Salesforce to transition from manual ticket processes to automated allocation of tickets to team members, streamlining operations and improving efficiency.
- Spearheaded the development of an O2O (Online-to-Offline) product encompassing a booking engine and events, serving as the Lead Product Analyst and overseeing its end-to-end management.
Education
Bachelor of Computer Application -
Amity University
Kolkata01.2021
Skills
- Team Leadership
- Strategic Planning
- Process Optimization
- Cross-Functional Collaboration
- Performance Management
- Problem-Solving
- Resource Allocation
- Product Development
- Product Strategy
- Market Analysis
- Requirement Gathering
- Roadmap Planning
- Competitive Analysis
- Product Road mapping
- Requirement Prioritization
- UAT Testing
- Project Planning
- Product Roadmaps
Timeline
Product and Operations Lead
Qfix by Pine Labs
05.2021 - Current
Bachelor of Computer Application -
Amity University
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