Nikhil Fernandes

• Developed and maintained strong client relationships, resulting in a 55% increase in product sales and revenue for the company.
• Developed and created a comprehensive database of client information, resulting in an excellent pipeline for closures.
• Created a positive and supportive learning environment that fostered new joiners & client success and satisfaction.ajor accounts like Poonawalla Fincorp, DCB Bank, Piramal Housing, HDFC Bank, Axis Bank, Fullerton, etc.
• Created a positive and supportive learning environment that fostered new joiners & client success and satisfaction.
• Managed all aspects of the sales process from preparation to close, resulting in 65% of revenue.
• Developed and implemented product launch plans that included marketing, sales, and customer success strategies.

Major Achievements:

• Only employee to consecutively achieve the Incentive throughout my career at CrimeCheck.
• 65% of the revenue was achieved by me from the fresh accounts and from the accounts I was handling.
• Grew revenue from HDFC by 2X & BGV revenue by 3X.
• On-boarded major accounts like DCB Bank, First Advantage, Fullerton India, Godrej, Poonawalla Fincorp & Housing, Piramal, AXIS, IIFL Gold loan, etc.
• Helped ideate and build products like Unphish, Vehicle number search, Mobile number lookup, etc which are high revenue yielding products.
• 100% Retention of all clients on-boarded.

Previous Designation: Manager - Sales & Client Success

• Achieved target set for the Strategic Alliances Team and E-Commerce
• Built Carousel combos of products and Services.
• Generated revenue from direct sales via tele-sales and promoting sales through app life stage wise post discussion with the users and existing moms.
• Worked with the Marketing and Sales team to coordinate and help execute client and sales events.
• Created consolidated performance reports on a periodic basis to check the performance of the team.

Major Achievements:

• Improved E-com orders from 10 orders per day to 800 per day by adding new products to the category.
• Was responsible to increase the AOV from 500 Rs to Rs 1200 Rs.
• Changed the RTO process which reduced the RTO cost by 80%.
• Generated Billings worth 56 Lakhs in the Financial year.
• Signed Annual deals with HUL, Curatio & GSK – Pharma for 2.5 Crores.
• Conducted training and set up the entire training process.
• Set up the Vendor on-boarding process.
• Built the Nurture Marketing Program.

• Built Alliance/Channel Partners development and Account Management with firms offering innovative solutions, like dance academies, dance communities, and dance events.
• Generated revenue from direct clients and through channel Sales and structured alliance agreements.
• Improved product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Handling social media (FB campaigns, page, responses, chat & Instagram).

Major Achievements

• Signed MOU with 18 Academies.
• Increased sales from 10 to 35 per month
• Set up Academy tie-up & on-boarding process.
• Developed the Sales Manual.
• Set up the Lead handling process.
• Introduced BNPL products
• Conducted Dance Himachal Dance & Dance Gujarat Dance successfully.

• Built Alliance/Channel Partners development and Account Management with firms offering innovative solutions, Business Process Outsourcing (BPO) services, Telecom Sales & Service.
• Created consolidated performance reports on a periodic basis to check the performance of the team.
• Assigned the sales target to Team Managers and ensured the target is achieved
• Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures.
• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 50% increase in sales

Major Achievements

• Set up 13 centres for in-house sales process within 3 months.
• Conducted training and set up the entire training process.
• Set up vendor upskilling process.
• Setup Go To Market Strategy & Execution Plan.
• Developed ATL & BTL Strategies.
• Awarded the Best Manager for 3 quarters.

• Consolidated performance reports on a periodic basis to check the team's performance, which helped increase performance by 30%.
• Assigned the sales target to Team Managers and ensured the target is achieved.
• Arranged training sessions with team leaders & Sales members to achieve the sales target.
• Managed a team of sales and marketing professionals to successfully meet and exceed sales targets.
• Achieved sales goals consistently over a period of 12 months.

Major Achievements

• Set up quality parameters and sales script adherence parameters.
• Setup KRA / OKR-driven approach.
• Conducted training and set up the entire training process.
• Set up call/agent certification process.
• Setup processes to better / improve general operations and day-to-day activities.

• Handled a team of 120 people and achieved the sales target.
• Trained new joiners on handling customer queries, selling and cross-selling.
• Trained new joiners and explained their roles and how they could deliver their best.
• Helped with market intelligence by constantly updating the sales teams with new trends and offers to ensure all targets are met.
• Creating consolidated performance reports on a periodic basis to check the performance of the team.
• Allocated Area and set daily & monthly targets based on team size and vintage. Organized R & R every quarter.
• Major Achievements:
• Achieved sales target every Quarter.
• Awarded the Manager with consistent performance for 2 consecutive years. Won the trip to Goa for 3 years consecutively.
• Awarded the Best Trainer award.

Previous Designation: Sales Manager