Music,Long Drives,Travelling,Movies
Nikhil Gaba
Business Manager
Delhi,DL
Summary
Hard working professional and Business Manager of a delhi based bakery brand,serving since 8 years towards the growth and development of the business through religiously handling day to day operations, staff management and channelizing all the resources efficiently for the smooth flow of business.
Am looking forward to share my knowledge and skills at a greater platform and use my experience in the best way possible for the growth and prosperity of the organization.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Operations Manager
Blue Ribbon Bakers
New Delhi, Delhi
11.2012 - Current
- Business/Operations Manager of an 8 year old bakery brand by the name Blue Ribbon,located in South Delhi.
- Customer centric business approach channelizing efforts towards long term customer retention.
- Established optimized and enforced business policies to maintain consistency and high-quality standards across operations.
- Managed day-to-day business operations, including vendor management,expense handling,marketing,product quality management,daily sales analysis and maintaining detailed records.
- Exceeded sales goals through effective employee management.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Social media marketing and handling promotional campaigns for business growth.
Senior Customer Service Executive
Boss Hugo Boss (Binhendi Pvt Ltd.)
New Delhi, Delhi
01.2012 - 11.2012
- Worked as a CRE(Customer Relation Executive),handling customers, Product Quality Control,Client Enquiries and Greviances.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Processed purchases and handled payment transactions using POS system.
- Consistently met monthly sales goals and twice recognized as employee of month.
- Led efforts to pursue creative methods to gather and interpret customer perspectives and maximizing business.
Customer Associate
Wills Lifestyle,ITC Retail Division
New Delhi, Delhi
06.2010 - 12.2011
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Served as point of contact for customers and worked to resolve issues.
Education
MBA - Marketing
IMT Ghaziabad
New Delhi 07.2011 - 11.2013
B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management
Dr.Ambedkar Institute of Hotel Management
Chandigarh 02.2007 - 08.2010
C.B.S.E - Commerce
Cambridge School
New Delhi 03.2004 - 01.2007
Skills
Operations Management
undefinedAdditional Information
Hard working person with confidence to take up any challenge and embrace it positively.
My experience is my strength and i believe in working along as a team with a healthy spirit of sportsmanship.
Interests
Timeline
Operations Manager
Blue Ribbon Bakers
11.2012 - Current
Senior Customer Service Executive
Boss Hugo Boss (Binhendi Pvt Ltd.)
01.2012 - 11.2012
MBA - Marketing
IMT Ghaziabad
07.2011 - 11.2013
Customer Associate
Wills Lifestyle,ITC Retail Division
06.2010 - 12.2011
B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management
Dr.Ambedkar Institute of Hotel Management
02.2007 - 08.2010
C.B.S.E - Commerce
Cambridge School
03.2004 - 01.2007
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