Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
BusinessAnalyst

Nikhil Gaba

Business Manager
Delhi,DL

Summary

Hard working professional and Business Manager of a delhi based bakery brand,serving since 8 years towards the growth and development of the business through religiously handling day to day operations, staff management and channelizing all the resources efficiently for the smooth flow of business.

Am looking forward to share my knowledge and skills at a greater platform and use my experience in the best way possible for the growth and prosperity of the organization.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work History

Operations Manager

Blue Ribbon Bakers
New Delhi, Delhi
11.2012 - Current
  • Business/Operations Manager of an 8 year old bakery brand by the name Blue Ribbon,located in South Delhi.
  • Customer centric business approach channelizing efforts towards long term customer retention.
  • Established optimized and enforced business policies to maintain consistency and high-quality standards across operations.
  • Managed day-to-day business operations, including vendor management,expense handling,marketing,product quality management,daily sales analysis and maintaining detailed records.
  • Exceeded sales goals through effective employee management.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Social media marketing and handling promotional campaigns for business growth.

Senior Customer Service Executive

Boss Hugo Boss (Binhendi Pvt Ltd.)
New Delhi, Delhi
01.2012 - 11.2012
  • Worked as a CRE(Customer Relation Executive),handling customers, Product Quality Control,Client Enquiries and Greviances.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Processed purchases and handled payment transactions using POS system.
  • Consistently met monthly sales goals and twice recognized as employee of month.
  • Led efforts to pursue creative methods to gather and interpret customer perspectives and maximizing business.

Customer Associate

Wills Lifestyle,ITC Retail Division
New Delhi, Delhi
06.2010 - 12.2011
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Served as point of contact for customers and worked to resolve issues.

Education

MBA - Marketing

IMT Ghaziabad
New Delhi
07.2011 - 11.2013

B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management

Dr.Ambedkar Institute of Hotel Management
Chandigarh
02.2007 - 08.2010

C.B.S.E - Commerce

Cambridge School
New Delhi
03.2004 - 01.2007

Skills

Operations Management

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Additional Information

Hard working person with confidence to take up any challenge and embrace it positively.

My experience is my strength and i believe in working along as a team with a healthy spirit of sportsmanship.

Interests

Music,Long Drives,Travelling,Movies

Timeline

Operations Manager

Blue Ribbon Bakers
11.2012 - Current

Senior Customer Service Executive

Boss Hugo Boss (Binhendi Pvt Ltd.)
01.2012 - 11.2012

MBA - Marketing

IMT Ghaziabad
07.2011 - 11.2013

Customer Associate

Wills Lifestyle,ITC Retail Division
06.2010 - 12.2011

B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management

Dr.Ambedkar Institute of Hotel Management
02.2007 - 08.2010

C.B.S.E - Commerce

Cambridge School
03.2004 - 01.2007
Nikhil GabaBusiness Manager