Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikhil Gahalod

Bengaluru

Summary

Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Highly focused on delivering excellent service and support in busy settings.

Overview

5
5
years of professional experience

Work History

Technology Analyst

Infosys Ltd.
04.2023 - 05.2024
  • Worked in a e-com project as a support analyst.
  • Daily task includes for certain monitoring like PIM, SFTP, Sanity check, orderable count, jobs etc followed by issue for different markets.
  • Have to manage orders and and products.
  • Promptly resolved technical issues for staff to minimize downtime.
  • Streamlined processes by automating repetitive tasks, saving time and resources.

System Engineer

Infosys Ltd.
04.2020 - 03.2023
  • Worked in a banking project to provide L2/L3 support.
  • Change Management -Experience with planning,coordinating and follow up approvals ,implementation of technical changes
  • Problem Management - Worked to identify the root cause on reactive/Proactive problems and prevent them .
  • Assist in performing internal testing as well as customer acceptance tests
  • Ensure handover of customer customization projects from professional services to software support (after go-live).
  • Investigate and isolate product documentation issues, code issues, configuration issues etc. on issues reported by the customer
  • Arrange for bridge calls for critical issues for all parties to work together and provide workaround/resolution within agreed SLA.
  • Escalate problems to the appropriate parties and assist in communicating the solution to the customer.
  • Resolved complex technical issues escalated from support teams, maintaining customer satisfaction with prompt service delivery.
  • Managing deployment process internally for different environments.
  • Generating required data and presenting it for daily stand ups.
  • Assisting in managing release and making sure that it completes smoothly.

System Engineer-Trainee

Infosys Ltd.
11.2019 - 03.2020
  • Got basic training of python & SQL.
  • Got trained in Shell scripting & Networking as well as in advanced level

Education

Computer Science And Engineering

LNCT
Bhopal, India
05.2019

Skills

  • Excellent problem solving skills/Issue Resolution/Technical support
  • Troubleshooting and diagnostics
  • Application support/Customer service expert
  • Technical documents comprehension/Updates and upgrades
  • Basic knowledge of programming language like python
  • Knowledge of MySQL, GIT, SFCC, SNOW, Linux
  • Data Collection

Timeline

Technology Analyst

Infosys Ltd.
04.2023 - 05.2024

System Engineer

Infosys Ltd.
04.2020 - 03.2023

System Engineer-Trainee

Infosys Ltd.
11.2019 - 03.2020

Computer Science And Engineering

LNCT

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Nikhil Gahalod