Nikhil Ghorpade
Flat No 601, Aradhana Housing Soc.Chikhali Pradhikaran
Summary
Completed Diploma in Electronics & Telecommunication. I have excellent communication and interpersonal skills with proven abilities in resolving issues and process improvement and management. I have positive aptitude and attitude towards professional commitments, a quick learner with team collaboration and leadership skills; invariably delivering to client expectations.
Overview
8
8
years of professional experience
Work History
Operation Manager
First Mile Digital Private Limited
PUNE
07.2025 - Current
- Led cross-functional teams to streamline operational processes and improve service delivery.
- Implemented performance metrics to track operational success and identify areas for improvement.
- Coordinated with external vendors to ensure timely and quality service delivery.
- Developed and maintained strong relationships with key stakeholders to support operational goals.
- Utilized data analysis to inform strategic planning and operational decision-making.
- Developed, implemented, and enforced operational policies and procedures.
Service Engineer
Auriganet Digital Technologies Pvt Ltd
PUNE
10.2022 - 01.2024
- Executed root-cause analysis to identify and rectify recurring technical problems.
- Identified opportunities for process improvements to enhance service efficiency.
- Resolved customer service requests within the given time frame.
- Installed, terminated, spliced and tested fiber optic cables.
- Ensured that safety standards were met during installation processes.
- Performed maintenance on fiber optic networks.
Senior Executive
Joister Infoserve Pvt. Ltd.
Pune
03.2021 - 11.2022
- Managing all the vendors in Pune District.
- Establishing Fiber connection lines on new routes.
- Maintenance of Fibers to ensure seamless service.
- Creating Purchase Orders and Payments of Vendors.
- Leading and managing a team to achieve desired quality of work.
- Root-cause analysis and efforts estimation in case of Fiber or Server issues.
Networking Field Engineer
Tata Teleservices,
Pune
06.2018 - 02.2020
- Install, perform integration and provide support to all desktop based and server supported technology.
- Coordinate with customers and perform troubleshoot to resolve all application issues and maintain relationships with vendors plus networking system.
- Install, repair and upgrade all network and provide technical and onsite support.
- Maintain quality of services and perform preventative maintenance.
- Monitor and resolve and all customer trouble ticketing process as needs.
- Provide training to new staff members.
- Tata Teleservices
Education
CCNA
PUNE04-2025
Diploma - Electronics & Telecommunication
M.S.B.T.E
01.2014
HSC -
Maharashtra State Board
01.2010
SSC -
Maharashtra State Board
01.2008
Skills
- Project management
- Customer service
- Technical support
- Team collaboration
- Vendor management
Disclaimer
I hereby declare that all the information provided herein are correct to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Contact
+91-9172704545, ghorpadenikhil4545@gmail.com, Flat No 601, Aradhana Housing Soc., Chikhali Pradhikaran, Chikhali, Maharashtra, 411062
Key Achievement
Successfully implemented the Sound Intensity Meter exercise using 8051 Microcontroller for Silent Zone audit Application.
Personal Information
- Hobbies: To Travel, To Play Cricket, To Listen to music
- Date of Birth: 08/30/92
- Nationality: Indian
Timeline
Operation Manager
First Mile Digital Private Limited
07.2025 - Current
Service Engineer
Auriganet Digital Technologies Pvt Ltd
10.2022 - 01.2024
Senior Executive
Joister Infoserve Pvt. Ltd.
03.2021 - 11.2022
Networking Field Engineer
Tata Teleservices,
06.2018 - 02.2020
CCNA
Diploma - Electronics & Telecommunication
M.S.B.T.E
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board