Nikhil Girdhar
Bengaluru
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager of Operations
Gupio Pvt Ltd
06.2024 - 10.2024
- Played an integral role in driving company growth by optimizing operations performance, leading to increased revenue generation opportunities.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Managed a team of professionals, providing guidance and support for their career development.
- Reduced overhead costs through effective resource management and strategic budgeting.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Deputy Manager
Samsung India Pvt Ltd
10.2022 - 05.2024
- Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Partnered with sales teams to provide pre-sales product demonstrations for potential clients, ultimately contributing to higher closing rates.
- Improved product adoption rates by designing and delivering comprehensive training programs for customers and employees.
- Delivered tailored training sessions for various roles within an organization to maximize relevance and effectiveness.
Training Manager
LOTUS MOBILES
02.2022 - 07.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Training Manager
VIVO SMARTPHONES
08.2014 - 04.2020
- Managed all exempt employee coaching, training and performance improvement actions
- Reviewed and edited all training materials for accuracy and company policy compliance
- Trained staff during demonstrations, meetings, conferences and workshops
- Coordinated and prioritized required training courses for NEW Recruits
- Communicated all learning and performance objectives, schedules and training assessments to upper management
- Managed new employee orientation training process for more than 200 employees each year
- Selected and assigned instructors to conduct specific training programs
- Developed surveys to identify training needs based on projected production processes and changes
- Assessed skill gaps for employees in Sales department and developed training courses to meet identified needs
- Conducted orientation sessions and organized on-the-job training for new hires
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Implemented new learning strategies depending upon employees' skill levels
- Analyzed effectiveness of training programs at all levels and recommended updates
- Planned corporate annual summer and holiday events, including team building-based training initiatives
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Trainer
Sangeeta Mobiles
02.2014 - 08.2014
- Monitored participant workflow and behaviors throughout training process
- Mentored new hires, resulting in stronger staff development and increased productivity
- Train store staffs on various products and updates
- On Job Training & Classroom training on newly launched products for Store Managers & Store Staffs
- Assess performance and train them on acquired results
- Assisted with demonstrations to showcase functionality
Marketing Executive
ELENZA INDIA
01.2013 - 01.2014
- Identified target product audiences and devised campaigns to match target demographics and optimize results
- Worked with advertising teams to create, deploy and optimize marketing initiatives for end customers
- Analyzed usage patterns to understand ways in which customers used company products and services
- Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns
- Coordinated and participated in promotional activities and trade shows
- Completed and submitted monthly and yearly reports to enhance executive decision making
- Analyzed business developments and monitored market trends
Quality Analyst
AB Connect
01.2011 - 01.2013
- Developed and maintained Quality Assurance procedure documentation
- Monitored inbound and outbound calls made by employees to provide constructive feedback
- Partnered with management to create, develop and implement quality initiatives
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Recorded and organized test data for report generation and analysis
- Developed and audited practices, programs and metrics reporting systems to ensure optimal efficiency
Education
SSLC -
East West Public School
Bengaluru, KA03.1997
High School Diploma -
Vasavi Jnana Peetha First Grade College
Bengaluru, KA03.2000
Skills
- Knowledgeable in developing Situation based Training Materials
- Training solutions development
- New hire on-boarding
- Process evaluation and enhancement
- Leadership training
- Staff development plans
- Course development
- Public speaking
- Time management
Accomplishments
- Best employee of the year 2015 (vivo)
- Awarded as Best Training Manager PAN INDIA ( vivo)
- A+ Certified in Dale Carnegie Facilitation Program
Certification
- Certification from "Dale Carnegie 2019" (Facilitation Skills)
- Certified for "Leadership Training" from Success Vitamin
Timeline
Deputy Manager of Operations
Gupio Pvt Ltd
06.2024 - 10.2024
Deputy Manager
Samsung India Pvt Ltd
10.2022 - 05.2024
Training Manager
LOTUS MOBILES
02.2022 - 07.2022
Training Manager
VIVO SMARTPHONES
08.2014 - 04.2020
Trainer
Sangeeta Mobiles
02.2014 - 08.2014
Marketing Executive
ELENZA INDIA
01.2013 - 01.2014
Quality Analyst
AB Connect
01.2011 - 01.2013
SSLC -
East West Public School
High School Diploma -
Vasavi Jnana Peetha First Grade College
Similar Profiles
GAYATHRI DEVIGAYATHRI DEVI
Assistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTDAssistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTD
Anum HasanAnum Hasan
Head of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) LimitedHead of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) Limited
Thiyaga Lakshmi VellaiSamyThiyaga Lakshmi VellaiSamy
Senior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt LtdSenior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt Ltd