Nikhil Goyal

• Lead and manage a team of 14 members, overseeing daily operations, and ensuring alignment with company goals.
• Data manipulation and data management in excel for streamline workflows, consistently meeting daily performance targets.
• Develop and implement strategies to increase team performance, ensuring target achievement with 100% quality for client satisfaction.
• Conduct regular performance reviews and offer constructive feedback to drive employee engagement and motivation.

{Customer Revenue Management}
Client Portfolio: LG, Samsung, Microsoft, etc.

• Provided top-tier service & support to high-profile clients, including LG, Samsung, and Microsoft, by expertly managing their data and documents.
• Ensuring the highest standards of documentation and quality assurance, we delivered consistent, high-quality results by following ISO standards.
• Oversaw comprehensive data management processes, ensuring accurate, timely, and efficient handling of client information.
• Collaborated closely with cross-functional teams to address client needs and drive improvements in service delivery.

• Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
• Provided technical support to team members when needed in order to resolve complex customer inquiries or complaints.