Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nikhil Goyal

Noida

Summary

Accomplished Assistant Manager with a proven track record at RLG system India Private Limited, adept in leadership and strategic thinking. Excelled in enhancing team performance and client satisfaction, achieving 100% quality targets. Skilled in Microsoft Excel and fostering customer relationships, I bring a dynamic approach to achieving business goals and driving process improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

RLG system India Private Limited (Valpak))
Noida
11.2022 - 02.2025
  • Lead and manage a team of 14 members, overseeing daily operations, and ensuring alignment with company goals.
  • Data manipulation and data management in excel for streamline workflows, consistently meeting daily performance targets.
  • Develop and implement strategies to increase team performance, ensuring target achievement with 100% quality for client satisfaction.
  • Conduct regular performance reviews and offer constructive feedback to drive employee engagement and motivation.

Senior Executive

RLG system India Private Limited (CRM)
Noida
08.2020 - 11.2022

{Customer Revenue Management}
Client Portfolio: LG, Samsung, Microsoft, etc.

  • Provided top-tier service & support to high-profile clients, including LG, Samsung, and Microsoft, by expertly managing their data and documents.
  • Ensuring the highest standards of documentation and quality assurance, we delivered consistent, high-quality results by following ISO standards.
  • Oversaw comprehensive data management processes, ensuring accurate, timely, and efficient handling of client information.
  • Collaborated closely with cross-functional teams to address client needs and drive improvements in service delivery.

Executive Assistant

Cogent E Services
Noida
08.2018 - 09.2019
  • Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
  • Provided technical support to team members when needed in order to resolve complex customer inquiries or complaints.

Education

MBA - Business Analytics

Institute of Management Technology (IMT)
Ghaziabad
12-2024

Bachelor of Arts - Economics

Delhi University
Delhi
06-2021

High School Diploma -

Sarvodaya Bal Vidyalaya
Delhi
04-2014

Skills

  • Multitasking and Task Delegation
  • Leadership & management of Team
  • Financial management & Customer relationship
  • Process improvement strategies & Strategic thinking
  • Customer service and satisfaction
  • Workplace safety compliance
  • Microsoft Efficiency ( Excel, Power Point)

Accomplishments

    Selected to lead the VDI (Valpak) Project, where I successfully converted it into a streamlined process that contributed directly to significant revenue growth for the company.

    Internal Promotion with Exceed Expectation always.

Certification

  • Certified Internal Auditor
    Certified for ISMS from TUV Nord. (IRCA certified)
    Standard (9001,14001,45001)

Timeline

Assistant Manager

RLG system India Private Limited (Valpak))
11.2022 - 02.2025

Senior Executive

RLG system India Private Limited (CRM)
08.2020 - 11.2022

Executive Assistant

Cogent E Services
08.2018 - 09.2019
  • Certified Internal Auditor
    Certified for ISMS from TUV Nord. (IRCA certified)
    Standard (9001,14001,45001)

MBA - Business Analytics

Institute of Management Technology (IMT)

Bachelor of Arts - Economics

Delhi University

High School Diploma -

Sarvodaya Bal Vidyalaya
Nikhil Goyal