Nikhil Gusain

• Achieved L2L growth through strategic brand management initiatives.
• Calculated and monitored KPIs, including ASP, ABV, and conversion rates.
• Ensured store profitability through effective cost-management practices.
• Maintained company SOPs to uphold operational standards.
• Oversee visual merchandising to enhance the customer shopping experience.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures
• Recruited and trained staff while fostering motivation and engagement.
• Trained and mentored staff to enhance customer service and product knowledge.
• Managed daily store operations and ensured efficient workflow across all departments.
• Resolved customer complaints promptly to maintain high satisfaction levels in-store.

• Developed daily and weekly work schedules to optimize team productivity and growth plans.
• Collaborated with visual merchandisers to enhance product presentation and customer experience.
• Analyzed sales reports, coordinating with store managers to improve departmental performance.
• Managed daily operations in a fast-paced retail environment.
• Handled shift overstock, restocking, and inventory control.
• Lead and manage a team of 20 employees in the department, ensuring that all tasks are completed efficiently and on time.
• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.

• Oversaw inventory management to maintain optimal stock levels.
• Experience of opening three major stores(Ambience mall Vasant Kunj,Gurgoan,PMC Mumbai)
• Focused on achieving sales targets through effective customer service and product knowledge.
• Drove sales productivity while enhancing customer satisfaction.
• Managed daily store operations, including customer service, and staff scheduling (35-50).
• Conducted regular team meetings to review performance, and set goals.
• Executed people management strategies to foster a motivated workforce.
• Checked monthly sales reports to inform operational planning and strategic decisions.
• Directed staff development initiatives through performance reviews and goal-setting.
• Delegated tasks to staff, establishing clear priorities, and performance objectives.
• Implemented visual merchandising standards to enhance product displays and attract customers.

Managed food truck business in Dehradun area

• Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
• Boosted sales revenue through effective upselling and cross-selling of fashion products.
• Developed lasting relationships with clients, leading to increased repeat business and loyalty.