Nikhil Jain
Gurgoan
Summary
Strategic Technical Program Manager with 14 years in digital transformation and AI modernization. Drives impactful outcomes by aligning business strategy with technology execution. Certified ScrumMaster (CSM) and SAFe Agility expert skilled in scaling Agile frameworks and managing cloud and data modernization initiatives. Leverages AI and automation to enhance technology efficiency and process effectiveness.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Senior Technical Program Manager
Publicis Sapient
Gurgoan
11.2024 - Current
- Led cross-functional teams to deliver complex technical projects on time.
- Developed project plans and timelines to ensure efficient execution of initiatives.
- Managed risk assessments and developed mitigation strategies for ongoing programs, strengthening project resilience and stakeholder confidence.
- Coordinated stakeholder meetings to gather requirements and align project goals, clarifying direction for project execution.
- Implemented process improvements to streamline project workflows and communication, enhancing project efficiency.
- Facilitated agile ceremonies to enhance team collaboration and productivity.
- Utilized project management tools to track progress and manage resources effectively.
- Designed effective courses with understandable concepts that were also informative and entertaining to keep learners interested and on track with the materials.
Technical Program Manager
Capgemini
Gurgoan
07.2022 - 11.2023
- Led multiple transformation programs for global clients in the pharmaceutical and financial domains, focusing on cloud migration, AI enablement, and enterprise modernization.
- Established AI-powered delivery intelligence dashboard, enabling real-time visibility into program health, risks, and performance trends to inform decision-making.
- Partnered with clients to identify integration opportunities for Generative AI in legacy workflows, automating documentation, quality reviews, and knowledge retrieval to streamline processes.
- Introduced data-driven governance models to enhance visibility into risk, quality, and delivery health across programs.
- Implemented a risk management framework, leading to a 23% reduction in product release issues.
- Collaborated with architecture, product, and QA teams to define scalable delivery frameworks, enhancing project alignment and execution using Agile and SAFe methodologies.
- Launched 4 new product features with global teams, resulting in an 8% increase in customer adoption.
- Recognized for building a high-performing cross-functional team culture, driving collaboration and innovation across multiple geographies.
Program Manager
Encora
Bengaluru
12.2019 - 07.2022
- Led SaaS program management, working closely with engineering, design, and product management teams to ensure timely delivery of software releases.
- Collaborated with cross-functional teams to optimize project delivery, enhancing team efficiency and achieving better project outcomes.
- Enhanced risk management processes, achieving a 20% reduction in release issues through continuous oversight and sprint reviews.
- Developed project roadmaps, identified key deliverables, and tracked milestone progress.
- Produced weekly status reports with actionable insights for studio management, tracking project milestones and highlighting potential risk factors.
Project Manager
Axcend
Bangalore
02.2018 - 07.2019
- Led SAP implementation projects from initiation to completion, aligning outcomes with business objectives and timelines.
- Developed project plans, schedules, and budgets, tracking progress against milestones to ensure project alignment.
- Coordinated with cross-functional teams to define project scope and deliverables, ensuring resource requirements were met.
- Identified and mitigated risks, resolved issues, and escalated as necessary to ensure successful project delivery.
- Reduced project delivery time by 20% by streamlining processes and ensuring cross-team collaboration.
- Successfully implemented 5 customer-facing features that improved product adoption by 34%.
Scrum Master
Tata Consultancy Services (TCS)
Oslo/ India (Gurgaon)
09.2010 - 07.2015
Developer
Ativio Intl (OIWPL)
India
03.2008 - 04.2009
Developer
Bright InfoTech
India
05.2007 - 03.2008
Education
Bachelor of Engineering - Computer Science
St. Margaret Engg. College
Neemrana, Rajasthan01.2007
Skills
- Technical Program Management
- Agile Delivery & Transformation
- Cloud modernization (Azure, GCP)
- Cloud migration
- AI integration
- Generative AI (GenAI)
- Machine Learning & NLP
- Program governance
- Project leadership
- Program execution
- Data-driven decisions
- Data-driven governance
- Stakeholder management
- Stakeholder engagement
- Strategic execution
- Strategic planning
- Team leadership
- Training
Certification
CSM
SAFe 6.0
Timeline
Senior Technical Program Manager
Publicis Sapient
11.2024 - Current
Technical Program Manager
Capgemini
07.2022 - 11.2023
Program Manager
Encora
12.2019 - 07.2022
Project Manager
Axcend
02.2018 - 07.2019
Scrum Master
Tata Consultancy Services (TCS)
09.2010 - 07.2015
Developer
Ativio Intl (OIWPL)
03.2008 - 04.2009
Developer
Bright InfoTech
05.2007 - 03.2008
Bachelor of Engineering - Computer Science
St. Margaret Engg. College