Nikhil Jain
Coordinator Operations
Mumbai,MH
Summary
Operations Coordinator managing landside and airside shift activity across production, logistics, accounts, and quality assurance. Coordinates a 25+ member cross-functional team and 3+ airline and charter accounts at once while keeping service delivery aligned with aviation safety and HACCP food safety standards. Turns shift metrics, client audits, and operational reports into process improvements that reduce delays and strengthen client satisfaction.
Overview
3
3
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Operations Coordinator
TajSATS
07.2023 - Current
- Oversaw landside and airside shift operations at the Mumbai hub, managing a 25+ member cross-functional team across production, logistics, accounts, and quality assurance to ensure on-time service delivery.
- Managed operations for 5+ major international and domestic carriers—including EgyptAir, Kenya Airways, Uzbekistan Airways, Air Astana, and Akasa Air—as well as VVIP flights for Heads of State, diplomats, and private charters.
- Acted as the primary liaison between senior leadership, airline clients, and internal departments (procurement, production, QA, logistics, security) to ensure end-to-end compliance with aviation safety and HACCP food safety standards.
- Analyzed shift performance metrics (meal loading accuracy, turnaround times, waste levels) to identify operational bottlenecks, implementing process improvements that enhanced efficiency and reduced delays.
- Prepared detailed operational reports and dashboards to present data-driven insights to senior management and clients, driving continuous improvement initiatives and raising client satisfaction scores.
- Strengthened stakeholder relationships by coordinating client audits, operational reviews, and maintaining strict confidentiality across all external partnerships.
Team Leader - Public Relations
MyGov Manipur
10.2021 - 06.2023
- Spearheaded strategic public relations and communication initiatives to elevate the public image of MyGov, the Chief Minister’s Office, and the Central Government.
- Partnered closely with bureaucrats, legislators, and state department heads to align PR strategies, organize high-profile media events, and handle crisis communications under strict confidentiality.
- Prepared media collateral, monitored news coverage, and produced strategic analytical reports to support executive decision-making and senior leadership visibility.
- Managed public grievance response operations, supervising inbound/outbound communication, data entry, and complaint resolution reporting.
Sales Executive
Genius Gems
04.2018 - 01.2020
- Served as primary account manager for 10+ key clients, driving a 25% increase in client retention and expanding the client base by 20% through targeted cross-selling and lead generation.
- Executed end-to-end sales cycles, including cold calling, pitching customized sales packages, negotiating contracts, and converting qualified leads.
- Utilized client feedback and market insights to refine sales presentations, enhancing customer satisfaction and boosting incremental revenue.
Education
Bachelor’s Degree - Mass Communication
Mumbai University
05-2021
Higher Secondary Certificate (HSC) - undefined
Kendriya Vidyalaya Lamphel
04-2018
Secondary School Certificate (SSC) - undefined
Montfort School Guwahati
04-2016
Skills
Workflow management
Stakeholder management
Process optimization
Operations management
HACCP & aviation safety compliance
Client grievance resolution
Account management
Cross-departmental coordination
Data-driven reporting
Crisis communication
Personal Information
- Date of Birth: 09-02-2000
- Nationality: Indian
Interests
Popular Science & Emerging Tech
Certification
Food Safety Supervisor
Timeline
Operations Coordinator
TajSATS
07.2023 - Current
Team Leader - Public Relations
MyGov Manipur
10.2021 - 06.2023
Sales Executive
Genius Gems
04.2018 - 01.2020
Secondary School Certificate (SSC) - undefined
Montfort School Guwahati
Higher Secondary Certificate (HSC) - undefined
Kendriya Vidyalaya Lamphel
Bachelor’s Degree - Mass Communication
Mumbai University