Nikhil Jayaswal

* Monitored market trends and competitive activity to inform sales strategies.
* Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
* Maintained up-to-date knowledge of product and service changes through the knowledge management domain.
* Assessed customer needs to recommend appropriate products or services.
* Maintained an accurate database of customer information including contact details, purchase history, and preferences.

* Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

* Processed payment transactions utilizing point of sale systems.

* Operated various computer programs related to customer service operations.

* Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

• Provided accurate information about products, prices and services.
• Handled customer complaints in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed payments from patients for services rendered using cash, credit cards or checks.