Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikhil John

NEW DELHI

Summary

Detail-oriented Payroll Specialist with expertise in tax compliance and timesheet auditing. Proven ability to resolve employee inquiries and ensure payroll accuracy, contributing to seamless operations.

Overview

4
4
years of professional experience

Work History

Payroll Specialist

Wipro
Gurgaon
09.2024 - Current
  • Resolve employee inquiries regarding payroll and deductions promptly and professionally.
  • Review timesheets for accuracy and follow up on discrepancies effectively.
  • Generate payroll reports for management review on a regular basis.
  • Reviewed state and federal tax regulations to ensure compliance and accuracy.

Customer Support Agent

Teleperformance
Gurgaon
04.2023 - 10.2023
  • Processed customer refund requests through an online ticketing system.
  • Reviewed transaction records to ensure compliance with company policies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Customer Service Representative

Concentrix
Gurgaon
01.2022 - 03.2023
  • Resolved customer inquiries through various communication channels.
  • Assisted team members with complex customer issues and solutions.
  • Documented customer interactions in internal systems accurately.

Education

BBA - Business Administration And Management

Jamia Hamdard
New Delhi
12-2020

Skills

  • Tax compliance
  • Timesheet auditing
  • Effective communication
  • Problem solving
  • Analytical thinking
  • Payroll policies and procedures

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2

Timeline

Payroll Specialist

Wipro
09.2024 - Current

Customer Support Agent

Teleperformance
04.2023 - 10.2023

Senior Customer Service Representative

Concentrix
01.2022 - 03.2023

BBA - Business Administration And Management

Jamia Hamdard

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Nikhil John