Nikhil John
Mallappally
Summary
Cyber Security professional with an MSc and extensive experience in technical support and system administration. Recognized for exceptional problem-solving abilities and effective communication, ensuring seamless operations and user support. Specialized in network troubleshooting and cybersecurity measures, consistently achieving high productivity. Dedicated to ongoing professional development and adapting to new challenges.
Overview
4
4
years of professional experience
Work History
INVOICE VALIDATOR
NHS Integrated Care Board
London
12.2023 - 03.2024
- Monitored public fund expenditures to prevent overpayment occurrences.
- Applied invoice payments in compliance with NHS Integrated Care Board guidelines using Oracle, Broadcare, and My Care Bank.
- Collaborated with healthcare teams to ensure precise processing of patient information.
- Implemented quality assurance measures to improve data validation processes.
- Documented best practices for validating healthcare information.
- Communicated findings and recommendations that enhanced operational efficiency.
- Maintained current knowledge of NHS policies on data integrity and security.
- Identified discrepancies in records, initiating corrective actions to ensure accuracy.
INFORMATION TECHNOLOGY APPLICATION SUPPORT
St George’s Healthcare NHS Foundation Trust
London
08.2022 - 12.2023
- Mitigated access problems related to software and infrastructure to maintain service integrity.
- Promoted customer satisfaction by delivering knowledgeable and friendly technical support.
- Coordinated with stakeholders across various departments regarding application support initiatives.
- Completed daily responsibilities accurately and efficiently, ensuring timely issue resolution.
- Configured software applications to align with new customer screening rulesets effectively.
- Developed user manuals and training materials pertinent to supported applications.
- Resolved escalated tickets related to application support within agreed-upon SLAs.
- Supported end-users in resolving application-related issues through virtual meetings.
ADMINISTRATOR OVERSEAS RECRUITMENT
St George’s Healthcare NHS Foundation Trust
London
11.2022 - 12.2023
- Coordinated interdepartmental communication to enhance operational efficiency.
- Ensured timely payment of invoices to recruitment agencies and universities for Overseas Nurses.
- Facilitated onboarding processes by providing essential resources and guidance.
- Maintained inventory of office supplies, ensuring prompt replenishment as required.
- Monitored emails, sorted mail, and distributed correspondence to appropriate parties.
- Updated employee databases with new information, job changes, and terminations.
- Developed spreadsheets to track project progress and budgets effectively.
- Created presentations using Microsoft PowerPoint for management team reviews.
Online Assistant
J Sainsbury's PLC
London
02.2020 - 07.2022
- Shopping the online orders for the online customers.
- Worked in a fast and busy environment, achieving targets daily.
Education
MSC - Cyber security
Northumbria University
London07-2021
BE - Computer science and technology
Anna University
india11-2017
12th Grade - Computer and Mathematics
Central Board of Secondary Education
india01.2012
Skills
- Organized and dedicated approach
- Effective communication
- Deadline management
- Attention to detail
- Technical inspection
- Customer service reporting
- Application support
- Microsoft Outlook proficiency
- Clerical assistance
- Adaptability and flexibility
- Administrative skills
- Active listening
- Time management and organization
- Team collaboration
- Analytical thinking
- Problem-solving skills
- Telephone etiquette
- Dependability and responsibility
- Communication excellence
- Invoice validation and processing
- Application troubleshooting
- Project coordination skills
- Quality assurance practices
- Customer satisfaction strategies
- Basic cybersecurity knowledge
- Technical support expertise
- Customer relationship management strategies
- Information governance practices
Projects
Disaster Resilient Communication Model Using UAVs and DTN Store Carry Forward Method, London, United Kingdom, In the final project of my Masters degree, a communication model using UAVs and the concept of delay tolerant networking for post-disaster scenarios was proposed. Critical evaluations and analysis on the proposed ideas and contributions were made. Improvements were achieved using good decision-making and critical-thinking skills
References
References available upon request.
Timeline
INVOICE VALIDATOR
NHS Integrated Care Board
12.2023 - 03.2024
ADMINISTRATOR OVERSEAS RECRUITMENT
St George’s Healthcare NHS Foundation Trust
11.2022 - 12.2023
INFORMATION TECHNOLOGY APPLICATION SUPPORT
St George’s Healthcare NHS Foundation Trust
08.2022 - 12.2023
Online Assistant
J Sainsbury's PLC
02.2020 - 07.2022
MSC - Cyber security
Northumbria University
BE - Computer science and technology
Anna University
12th Grade - Computer and Mathematics
Central Board of Secondary Education
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