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Hi, I’m
Nikhil Kambli
Supply Chain Professional
Mumbai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
years of professional experience
10
years of post-secondary education
3
Languages
Work History
Lyrus Life Science Pvt LtdBangalore
Deputy Manager of Operations
06.2021 - 11.2021
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Olon API India Pvt LtdMumbai
Customer Service Senior Executive
02.2019 - 06.2021
Job overview
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Researched issues with shipments, product damage and incorrect product amounts.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Briefed executive leadership every month on operations activities, collected feedback and incorporated new directives resulting from strategy meetings.
- Implemented company's distribution and import initiatives, administering contracts and engaging partners to significantly maximize profit margins.
- Led startup and creation of operational procedures and workflow planning.
- Controlled business direction changes and provided support during restructurings.
US Vitamins Pvt LtdMumbai
Senior Sales Support Specialist
08.2014 - 02.2019
Job overview
- Prepared and presented sales reports and customer profiles to upper management.
- Prioritized sales based on business demands and freight delivery times.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Redesigned movement of goods to minimize costs and maximize value.
- Found solutions to issues and promoted diminish conflicts to improve group function and planning success.
- Resolved customer inquiries and complaints requiring management-level escalation.
Centaur Pharmaceuticals Pvt LtdMumbai
Operations Executive
12.2012 - 08.2014
Job overview
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Led third-party vendors in achieving delivery time and cost targets.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Education
Saskatchewan PolytechnicCanada
Post Graduate from Supply Chain Management
08.2022 - 04.2023
K.C.C.M.SMumbai, India
Diploma from Export Import Management
06.2008 - 12.2009
Garware InstituteMumbai, India
Diploma from Foreign Trade Management
06.2012 - 04.2014
University of MumbaiMumbai, India
Bachelor of Science from information technology
06.2009 - 04.2015
Skills
Management information systems
Budgeting and forecasting
Cost reduction strategies
Supply chain distribution
SAP expertise
Negotiation
Cost reduction and containment
Accomplishments
- Reduced operational expenses 20% by streamlining operations.
Software
SAP SD module
ERP
Timeline
Saskatchewan Polytechnic
Post Graduate from Supply Chain Management
08.2022 - 04.2023
Deputy Manager of Operations
Lyrus Life Science Pvt Ltd
06.2021 - 11.2021
Customer Service Senior Executive
Olon API India Pvt Ltd
02.2019 - 06.2021
Senior Sales Support Specialist
US Vitamins Pvt Ltd
08.2014 - 02.2019
Operations Executive
Centaur Pharmaceuticals Pvt Ltd
12.2012 - 08.2014
Garware Institute
Diploma from Foreign Trade Management
06.2012 - 04.2014
University of Mumbai
Bachelor of Science from information technology
06.2009 - 04.2015
K.C.C.M.S
Diploma from Export Import Management
06.2008 - 12.2009