Cricket, travel, cooking
Nikhil Kashyap
Demand Planning Analyst
Bengaluru,Karnataka
Summary
Self motivated professional who takes ownership to achieve goals that are aligned to company objectives. Dedicated and results driven Demand Planning Analyst with planning, forecasting and analytical experience.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Demand Planning Analyst
Dell Technologies
Bengaluru, Karnataka
05.2019 - Current
- KPI Data reporting & Slide prep (CPFR, UPP, etc).
- CPFR Support – Data updating to planning tools.
- Utilize SQL with excel to provide data and reporting that could be handed off to colleagues and run independently.
- Plan for end of Quarter inventory by region based on future projected run rates.
Sr. Technician, Technical Support
Dell Technologies
Bengaluru, Karnataka
12.2013 - 05.2019
- Review dispatches booked by frontline and share regular feedback.
- Share the dispatch part status report, dispatch approve and re-work rate data, RDR RCA report with stakeholders and business leaders.
- Interlocks with L2 and L3 to discuss the root cause for ongoing issues and new issues.
Technician, Technical Support
Dell Technologies
Bengaluru, Karnataka
08.2010 - 12.2013
- Technical support for issues on workstations, notebooks, desktops, monitors, and projectors.
- Conducted team huddle, weekly con calls with the OSPs and DASPs (Dell authorized Service Partners).
- Mentored new hires and conduct training programs to existing team members on product/process updates.
Sr. Technical Support Associate
MAHINDRA SATYAM
Hyderabad, Telangana
02.2010 - 08.2010
- Provide technical support to the US customers of Verizon, an ISP.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Officer
CONVERGYS
Bengaluru, Karnataka
10.2007 - 07.2009
- Provide technical support to Microsoft customers (US) on issues with installation of MS Office packages, issues with the setup of Outlook and Business Contact Manager Application.
Education
Bachelor of Computer Applications - undefined
SIKKIM MANIPAL UNIVERSITY
Skills
Problem solving skills
Interests
Timeline
Demand Planning Analyst
Dell Technologies
05.2019 - Current
Sr. Technician, Technical Support
Dell Technologies
12.2013 - 05.2019
Technician, Technical Support
Dell Technologies
08.2010 - 12.2013
Sr. Technical Support Associate
MAHINDRA SATYAM
02.2010 - 08.2010
Technical Support Officer
CONVERGYS
10.2007 - 07.2009
Bachelor of Computer Applications - undefined
SIKKIM MANIPAL UNIVERSITY
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