Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nikhil Kate

Nikhil Kate

Service Advisor
Kalwa

Summary

Highly diverse and experience Service Advisor who is proficient in prioritizing the task in timely manner, yet flexible to multitask when necessary. Customer Oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communication. Excellent planning and organizational skills result in the optimum functioning of the departments and the consistent achievement of customer service standards.

Overview

6
6
years of professional experience
40
40
years of post-secondary education
2
2
Certifications

Work History

Senior Service Advisor

Landmark Jeep Service Centre
01.2024 - Current
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
  • Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
  • Continuously updated product knowledge through manufacturer training programs and independent research.
  • Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Service Advisor

Battmobile Service Centre
09.2022 - 12.2023
  • Working as a service advisor in New Bombay Workshop for all multibrand passenger cars.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintenance of every part of engine.
  • Troubleshooting of every fault caused in engine.
  • Troubleshooting and maintenance of clutch and gear faults.

Service Advisor

Solitaire Honda
05.2021 - 09.2022
  • Workings as an advisor in Honda dealership (solitaire Honda) were deal with Honda cars.
  • Ensure all customers are greeted promptly and in a professional manner.
  • List customer problems and ask them several questions to know more about their issues.
  • Resolve all customer issues and report technician about it.
  • Provide correct guidance to floor and part departments as per requirement.
  • Troubleshoot car issues.
  • Kept customer updated on repair progress.
  • Explain customer about every work done on car and explain them a bill of the same.
  • Understand all technical documents related to car.
  • Knowing and implementing the manufacturers and dealership's policies on car service- including interval recommendations, warranty and insurance, repair and maintenance details, oil changes, spare parts details, costs and prices, timelines, etc.
  • Target completed: Labour- 150000/month, Parts- 210000 /month, Vas(value added services)- 150000 /month.

Service Advisor

Enginette Motor Works
03.2020 - 05.2021
  • Worked as an advisor in Enginette Motor Works for all types of passenger cars.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Optimized team hiring, training and performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintenance of every part of engine.
  • Troubleshooting of every fault caused in engine.
  • Troubleshooting and maintenance of clutch and gear faults.

Associate

GeeBS Healthcare Solutions
01.2019 - 02.2020
  • Created reports and dashboards using Jira, excel.
  • Engaged in a project named 'RTI.' Client - USA Companies.
  • Working on coding which get used for Citrix software.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Education

Bachelor of Engineering - Mechanical Engineering

Bharati Vidyapeeth, Navi Mumbai
Kharghar
04.2001 - 01.2020

HSC - Science

New English School
Thane, India
04.2001 - 01.2013

No Degree - SSC

Saraswati Secondary School
Thane, India
04.2001 - 01.2011

Skills

Team management

Exceptional communication

Customer service expertise

Automotive industry experience

Strong leadership

Listening skills

Computer skills

Customer service

Handling customer complaints

Strong work ethic

Service recommendations

Excellent communication

Multitasking and organization

Certification

PGDM in Advance Mechanical System

Timeline

Senior Service Advisor

Landmark Jeep Service Centre
01.2024 - Current

Service Advisor

Battmobile Service Centre
09.2022 - 12.2023

Service Advisor

Solitaire Honda
05.2021 - 09.2022

Service Advisor

Enginette Motor Works
03.2020 - 05.2021

Associate

GeeBS Healthcare Solutions
01.2019 - 02.2020

Bachelor of Engineering - Mechanical Engineering

Bharati Vidyapeeth, Navi Mumbai
04.2001 - 01.2020

HSC - Science

New English School
04.2001 - 01.2013

No Degree - SSC

Saraswati Secondary School
04.2001 - 01.2011

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