Nikhil Khyale
Team Lead
Summary
“To become self-reliant and excel in whatever I do, seeking a challenging career to utilize my skills and abilities which offers professional growth while being resourceful, innovative and flexible.”
Hardworking Team Coach with exceptional abilities in process improvement, customer service and management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Team Coach
Porter
Mumbai
12.2019 - Current
* Set monthly and daily goals for outbound call team according to company objective.
* Monitored calls by listening in randomly.
* Ensured script was always followed by team members on call.
* Conduct the Floor test on daily basis to improve the quality score.
Sales Team Leader
DEALMONEY SECURITY PVT. LTD.
Mumbai
12.2018 - 09.2019
- Refined team workflows to better capitalize on individual strengths and maximize the Number.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Managed 5 member sales team activities to consistently meet 80-90% of sales quotas.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Sales Executive
Athena BPO
Mumbai
09.2016 - 01.2018
Working as a sales representative for Bharti – AXA life
Education
HSC Pass Out - Science Education
03.2016 - 04.2018
Bachelor of Science - BSC
03.2020 - Current
Skills
Performance improvements
Active listening abilities
Motivational leadership style
Special events planning
Strategic Vision
Team Bonding
Target Oriented
Hobbies
Like to Play Cricket, Chess, Carom.
Timeline
Mumbai University - Bachelor of Science, BSC
03.2020 - Current
Team Coach - Porter
12.2019 - Current
Sales Team Leader - DEALMONEY SECURITY PVT. LTD.
12.2018 - 09.2019
Sales Executive - Athena BPO
09.2016 - 01.2018
Milind Vidyalay - HSC Pass Out , Science Education
03.2016 - 04.2018