Nikhil Kotiyal
Dehradun
Summary
Proficient Duty Manager bringing 5 years of Hospitality experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Supervising the team and managing the daily operation and motivating the team member so they can be there best. Ensure the daily smooth operation check in, checkout and guest complaint handling to provide the excellent services. Utilize my business acumen skills for planning and achieving the goals helping in multiple operational task and making the strategy to smooth daily movements. Results-oriented Duty Manager skilled at inventory management, training and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Multi Property Duty Manager
The Westin Mumbai Powai Lake and Marriott Executive Apartments
Mumbai
10.2022 - Current
- Oversee operations, ensuring efficient workflow and workforce performance and delegates tasks among employees, arrange schedules, set goals, handle issues and concerns and impose the disciplinary actions
- Hold team meetings and huddles to discuss the shifts requirements and expectations
- Manage staff roaster and schedule, ensuring sufficient cover at all times
- Ensure team member complete their duties to a high standard and being productive during their working hour
- Assist team members with any problems or difficulties they may have, Including friction or disagreements between team members
- Ensure the highest level of customer service for customers
- Audit areas such as cash, C-forms, Registrations cards
- Training to ensure team can do their jobs correctly and efficiently.
Duty Manager
Novotel Ahmedabad
Ahmedabad
06.2022 - 10.2022
- Ensure the efficient and effective functioning of the operation by supervising the team
- Ensure the smooth operations and maintain the productive work
- Ensure the customer satisfaction help to maintain a positive brand reputation
- Coordinate financial transaction process to maintain the accurate work.
Team Leader Front Office
Hyatt Ahmedabad
Ahmedabad
08.2021 - Current
- Ensure that front desk team to provide the professional and customer focused service to our guest with efficient and smooth operations for producing excellent feedback and guest satisfaction and build strong relationships and liaise with all other departments especially housekeeping, reservations
- Ensure outstanding customer care at all time and maintains a friendly, cheerful and courteous demeanor at all times
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests
- To ensure team compliance with the front office polices, standard and procedures as company guidelines.
Guest Service Officer
Hyatt Ahmedabad
Ahmedabad
09.2020 - 09.2021
- Responsible for leading and assisting with the successful completion of daily shift requirements
- Assists in completing financial and administrative responsibilities
- Ensure best possible customer service for guest and assist guest in check in and checkout process
- Ensure work performance and compliance to the established standards
- Greet the guest with smile and deal them with courtesy
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates
- Manage cashiering process, maintain accounting record and perform efficiently in calculating the total payment
- Supervises up selling procedures to maximize room revenue and property occupancy
- Coordinate with housekeeping department and ensure the cleanliness of guestrooms.
Guest Service Officer
Hyatt Centric Bangalore
Bangalore
06.2019 - 09.2020
- Process guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Working with highest ethical standards, and always treating others fairly & with respect
- Contact appropriate department as necessary to resolve guest request and complaint
- Focus on achieving the interdepartmental goal to help team to get motivated and upselling to the best category rooms of the hotel
- Following the process and procedure to get maximum scores in the hotel promoter score.
Education
B.SC. IN HOSPITALITY AND HOTEL ADMINISTRATION -
IGNOU
SENIOR SECONDARY EXAMINATION -
CBSE
Secondary Examination -
CBSE
Skills
- Ability to foresee issues
- Winning confidence
- Problem-solving
- Leadership
- Ethical standards
- Upsell Strategy
- Revenue Enhancing Skills
- Financial Work
- Customer service focus
- Professionalism and Integrity
- Cash Management
- Time Management
- Feedback Analysis
- Inventory Management
- Financial Reporting
- Goal Setting
- Process updates
- Work Planning and Organization
- SOP Development
- Customer Communication
Training And Exposure
HYATT REGENCY AHMEDABAD-(MODERN OPULENCE -248 KEYS) JUNE2019-SEPTEMEBER 2020
Area Of Expertise
- Identifying training needs and develop training initiatives.
- Financial work all the type of adjustment and rebate, advance deposit closer, refund.
- Year audit finance and departmental audit through company.
- Monitor guest satisfaction
- Strong commitment to giving all hotel guests the best possible experience
- Train staff to deliver excellent customer service
- Strategic planning
Accomplishments
- Manager Of the Year 2023
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Certification
Manager Of the Year 2023
Timeline
Multi Property Duty Manager
The Westin Mumbai Powai Lake and Marriott Executive Apartments
10.2022 - Current
Duty Manager
Novotel Ahmedabad
06.2022 - 10.2022
Team Leader Front Office
Hyatt Ahmedabad
08.2021 - Current
Guest Service Officer
Hyatt Ahmedabad
09.2020 - 09.2021
Guest Service Officer
Hyatt Centric Bangalore
06.2019 - 09.2020
B.SC. IN HOSPITALITY AND HOTEL ADMINISTRATION -
IGNOU
SENIOR SECONDARY EXAMINATION -
CBSE
Secondary Examination -
CBSE
Manager Of the Year 2023
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