Nikhil Koul
Technical Service Engineer - INDIA.
New Delhi
Summary
Experienced with diagnosing and repairing technical systems efficiently. Utilizes analytical skills and technical knowledge to identify and resolve issues effectively. Track record of providing exceptional customer support and maintaining high operational standards.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Technical Service Engineer
ZOLL Medical India Pvt. Ltd.
11.2021 - Current
- Diagnosed and resolved machine operation variations and equipment problems.
- Resolved customer complaints in prompt, polite and professional approach.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Conducted training sessions for clients, increasing their understanding of products and improving operational efficiency.
- Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
- Developed strong relationships with key accounts through consistent high-quality service delivery.
- Provided on-site support during critical installations, ensuring smooth transitions for clients.
- Managed to grow ZOLL India Service Business from $15,000(Only Warranty Business) to $49,700(Which includes Warranty, Spare Parts & Labour)
Application & Service Engineer
MGM Associates.
03.2011 - 11.2021
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
Sales & Service Engineer
Elisir Enterprises Pvt. Ltd.
03.2010 - 12.2010
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
Education
B.E - BioMedical Engineering
R.G.P.V
Bhopal12.2010
S.S.C -
M.H.A.C Nagbani
Jammu04.2002
Skills
- Work Experience of more than 15 years in the field of Application, Demonstration, Installation, Marketing, Calibration, Troubleshooting & Repair of Medical Devices
- Providing Training & Technical Support for the devices installed at Hospitals and Ambulances
- Thoroughly Experienced in Handling Transport Ventilator, Defibrillator, ICU Ventilator and Patient Monitor
- Thoroughly trained at ZOLL Medical Corp Service Facility for Calibration, Incoming Tests, Outgoing Tests & Repair of Cardiac Defibrillator, Chest Compression Device & Transport Ventilators
- Trained at Weinmann Emergency Medical Technology Training Facility Bangkok, Thailand for Applications, Repair, Handling, and Calibration of Weinmann Emergency Medical Technology Equipment
- Service & Application Training for Fritz Stephan Ventilation Devices & Systems at Bad Ems, Germany
Disclaimer
I CERTIFY THAT ALL THE DETAILS & FACTS AS STATED ABOVE ARE TRUE TO BEST OF MY KNOWLEDGE. Nikhil Koul.
Personal
- Date Of Birth : 25th June 1984
- Marital Status: Married.
- Fathers Name: Sh. T.K Koul.
- Mothers Name: Smt. Veena Koul.
- Current Location: New Delhi.
- Permanent Address:- H.No:2B, Sector 1C. Trikuta Nagar East Extension, Jammu. J&K – 180020
Timeline
Technical Service Engineer
ZOLL Medical India Pvt. Ltd.
11.2021 - Current
Application & Service Engineer
MGM Associates.
03.2011 - 11.2021
Sales & Service Engineer
Elisir Enterprises Pvt. Ltd.
03.2010 - 12.2010
B.E - BioMedical Engineering
R.G.P.V
S.S.C -
M.H.A.C Nagbani