Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

NIKHIL KUMAR

Summary

To achieve a challenging position where creative abilities and diverse skills will lead to enhanced opportunity for professional growth. I provide you with my detail profile to enable you to gain a better insight of myself.

Overview

9
9
years of professional experience
13
13
Certifications
1
1
Language

Work History

Associate IT Consultant

ITC Infotech
01.2022 - Current

Specialist Service Delivery

HRS
12.2020 - 01.2022

Implementation Consultant

01.2018 - 12.2020
  • Manage project timelines, installation and configuration of the Hotel Systems product suite
  • Hotel Systems Project Administration – Onsite Checklists, Project Sign-offs, expense, and time card lodging
  • Ensure the solution meets specifications and functions as per customer specific operational workflow for multiple concepts, users, and service models
  • Train the staff on the use of the new solution, and take the site live on the system after everything has been configured
  • Ensure a smooth transition to the new system, answer operational and application questions and consult the customer in a manner to transfer ownership of the system after "go-live", provide technical support to the customer
  • Resolve any gaps in functionality
  • Front Office Operation:
  • To assist with Front Desk duties when as needed
  • Basic luggage assistance during check in and check out
  • Handling guest queries through sources like telephone calls and e-mails
  • Handle all transportation in hotel with proper procedure
  • Handling FIT check in and check outs with proper procedure
  • To assist guest with special needs and handle guest request efficiently
  • To attend all group arrivals and departures
  • Handling cash at the front desk i.e.: - basic operation like maintaining cash receipts, Paid-outs,
  • Currency Exchange at the front desk
  • Expertise in closing shifts like Departure control, follow- ups, tallying folios and batch reports and cash
  • To be responsible for answering questions, giving direction, and making detailed reservations or recommendations
  • To assist guest with issues and complaints, exercising judgment as to supervisory involvement
  • To maintain current knowledge of local area, attractions, and upcoming events
  • Handling Night Audit wholly
  • Maintaining Reports as needed
  • Multi-tasking job
  • Handled Reservations, Mystery Audit calls and Emails
  • Handling BSA and ISRA Audit.

Assistant Manager Front Office

Hyatt Regency Lucknow
05.2017 - 01.2018

Assistant Manager Front

Hyatt Pune
04.2016 - 05.2017

Team Leader Front Office

Hyatt Pune
10.2014 - 03.2016

Guest Service Associate

Hyatt Pune
03.2013 - 09.2014

Education

B Sc. Degree - Catering Technology and Applied Nutrition, Hotel and Catering Management

Institute of Hotel Management, GUWAHATI

Higher Secondary School Certificate - undefined

Dhanbad Public School

Skills

MS Word, Excel, Outlookundefined

Certification

CERTIFICATIONS & ACHIEVEMENTS

Timeline

Associate IT Consultant

ITC Infotech
01.2022 - Current

Specialist Service Delivery

HRS
12.2020 - 01.2022

Implementation Consultant

01.2018 - 12.2020

Assistant Manager Front Office

Hyatt Regency Lucknow
05.2017 - 01.2018

Assistant Manager Front

Hyatt Pune
04.2016 - 05.2017

Team Leader Front Office

Hyatt Pune
10.2014 - 03.2016

Guest Service Associate

Hyatt Pune
03.2013 - 09.2014

B Sc. Degree - Catering Technology and Applied Nutrition, Hotel and Catering Management

Institute of Hotel Management, GUWAHATI

Higher Secondary School Certificate - undefined

Dhanbad Public School

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