Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Job Titles
Projects
Generic

Nikhil Kumar

Test Engineer
Indore

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Test Engineer

Infosys
03.2023 - Current
  • Analyzed chatbot interactions, utilizing sentiment analysis, intent recognition, and user satisfaction assessments
  • Delivered a significant 20% enhancement in customer satisfaction scores, optimizing chatbot performance and overall user experience
  • Empowered real-time decision-making by creating interactive Power BI dashboards that provided immediate insights into chatbot performance, resulting in swift adjustments to meet evolving user demands
  • Spearheaded the implementation of NLP techniques to automate the analysis and categorization of user queries, leading to a 50% decrease in customer support escalations and a 30% improvement in overall problem resolution time.

Systems Engineer

Infosys
02.2022 - 02.2023
  • Created automate tests to validate the functionality and behavior of web applications, ensuring that they meet specified requirements
  • Executed cross-browser testing, flawless compatibility across a spectrum of web browsers, ensuring a seamless and consistent user experience
  • Ensure website compatibility across multiple browsers, achieving a 30% decrease in browser-specific issues
  • Automate performance tests with tools like JMeter, resulting in a 70% improvement in identifying performance bottlenecks.

Education

Electronics and Communication Engineering -

SJBIT/VTU
08.2016 - 08.2021

Skills

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Websites

Accomplishments

  • INSTA Award
  • Certification of Appreciation - Awarded by Infosys for excellent performance

Timeline

Test Engineer

Infosys
03.2023 - Current

Systems Engineer

Infosys
02.2022 - 02.2023

Electronics and Communication Engineering -

SJBIT/VTU
08.2016 - 08.2021

Job Titles

  • Data Analyst
  • Automation Test Engineer

Projects

Retail Sales Analysis and Forecasting, 05/01/2023, 10/31/2023, Developed a personal project to analyze historical retail sales data, identify trends and patterns, and create a sales forecasting model using various data analytics techniques., Collected and cleaned historical sales data, leading to a 20% improvement in data quality and reliability., Enhanced sales forecasting accuracy by 18%, reducing revenue loss due to stockouts and overstock situations.

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Nikhil KumarTest Engineer