Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Nikhil Kumar

Learning And Development Specialist
Lucknow

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, project and performance management, curriculum design and instructional design.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Analyst, Learning Solutions & Knowledge Management

Thomson Reuters
05.2022 - Current
  • Project handling from training and documentation perspective for different verticals of the business
  • Creating Instructional Designs, Content, ILT, WBT, Videos using tools like Camtasia, SnagIt, Articulate (Storyline 360), I-Spring and managing the knowledge by designing the website end to end, using SharePoint
  • Creating process documents/manuals and storyboards
  • Working closely with the stake holders of different sectors, namely, Content Ops, Finance, Jurisdictions and Law, Customer Support, understanding the needs and creating and designing content, LSKM (Learning Solutions Knowledge Management) framework
  • Communicating task and project status to all stakeholders
  • Creating Programs/Courses in LMS (Workday) and extracting reports
  • While working closely with the Change Management, lead the transition of workflow to a new tool, by designing framework from KM perspective, creating and updating the training materials minutely, deploying trainers and training
  • Facilitating process and soft skill training as and when needed.

Training Specialist

MRI Software
03.2021 - 05.2022
  • Conducted multi regional orientation and product training (technical) as end to end program with proper planning and organization
  • Training head for complete India region, taking accountability for Bangalore, Baroda, Pune & Gurgaon location from training perspective
  • Created clear, strategic learning paths, facilitating improved staff competence and confidence
  • Worked majorly as an Instructional Designer, developed and managed high-performing Learning Management Systems, regularly updating development content
  • Used strategic data analysis and reporting to monitor and enhance learning program efficacy
  • Monitored complaints, errors and inefficiency trends to accurately identify required learning frameworks
  • Communicated training information clearly and concisely, explaining complex concepts with clarity to ensure staff comprehension
  • Executed development of long-term training strategies for retail partners, multi-platform media and press personnel
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
  • Administered course content, schedules and attendance utilizing learning management system (LMS)
  • Developed complete training programs and led training using expert learning techniques.

Trainer (Policy Lead)

Genpact
12.2016 - 03.2021
  • Training and handling the New Hires in all the relevant modules and Facebook's Implementation Standard topics with assessments, shadowing and reverse shadowing sessions for the trainees to be adequately sound to perform while in production with 100% through put
  • Conducting proactive and prescriptive refreshers for the markets as per the TNI reports
  • Planning effective session for Bottom Quartile Performers (BQP) and ensured 100% conversion
  • Creating and conducting the monthly Process Knowledge Test (PKT) for Operations, Subject Matter Expert (SMEs), Quality Analyst (QAs), Team Leads and trainers on SRT (internal tool) or Microsoft forms
  • Master calibrator in the calibration session and closing them with the zero/least variance
  • Giving resolution to all the problematic policy questions across markets through different tribes in the internal tools
  • Proactive approach to improve the overall consistency through RCAs, Case Studies, Policy Tribes, Snippets, power-point splashes, impromptu quizzes
  • Participation in all the client calls which includes Train The Trainer (TTT/T3), taking insights or edgy contents with a proper discussion and getting a resolution, policy updates, weekly business reviews (WBRs), monthly business reviews (MBRs), general reviews (virtual and real time)
  • Head of Back To Wok (BTW) certification for the complete site
  • Streamlining, driving across, collecting and collating, continuous review and publishing the data on the monthly basis
  • Head of Insight Process for the site, reviewing & taking it up directly with clients and discussion on its Implementation which if positive, providing Lean Certificates to the insight owners
  • Policy Update dissemination to support layers and driving it consistently across markets
  • Handling escalations
  • Handled projects as Instructional Designer, creating and managing training contents
  • Flag bearer of the first ever E-learning training (blended learning) project in direct collaboration with the clients and running it successfully
  • Gets followed till date globally
  • Virtual training for different sites, including on shores
  • Trained Japan, Singapore site over VC on new topics, establishing the process knowledge.

Education

Bachelor of Technology - Civil Engineering

Institute of Engineering And Rural Technology
Allahabad, Uttar Pradesh
08.2012 - 05.2015

No Degree - PCM

City Montessori School
Lucknow
04.2001 -

Skills

Corporate Training/ Training and Developmentundefined

Projects

PROJECTS 

Project 1:Insight Process 

Model : Lean Management Model 

  • Created a defined process of incremental changes in processes in order to improve efficiency and quality.
  • Defined a QUIP with different sections to accommodate variables for process improvement, ideas from the site giving better clarity of those proposals.
  • It gave a segregation of Quantifiable and Quality insights. The outcome included reduction in AHT by average of 11 secs, which is an improvement by 22%, with 37% of better defined policies.
  • Helped increase the overall efficiencies with 2.3%.


Project 2:Bottom Quartile Management 

Model : Fish Bone Analysis 

  • Created a RCA model in collaboration with Market Managers, Trainers, SMEs to understand the root cause of the dip in consistencies of the individual. Developed consistency improvement forms (Microsoft forms).
  • Worked with QAs to understand the trend of errors done by the moderators contributing to bottom quartile.
  • It elucidated better understanding of the root cause and creation of better perspective training plan.
  • 100% movement from BQM contributed to an average of 2% improvement in overall efficiency of the markets.

Timeline

Analyst, Learning Solutions & Knowledge Management

Thomson Reuters
05.2022 - Current

Training Specialist

MRI Software
03.2021 - 05.2022

Trainer (Policy Lead)

Genpact
12.2016 - 03.2021

Bachelor of Technology - Civil Engineering

Institute of Engineering And Rural Technology
08.2012 - 05.2015

No Degree - PCM

City Montessori School
04.2001 -

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Nikhil KumarLearning And Development Specialist