Nikhil Kumar
Bokaro Steel City,India
Summary
Dedicated healthcare professional with a strong foundation in patient care and medical documentation. Proficient in MS Office, typing, and communication skills, ensuring accurate and efficient medical records management. Demonstrates exceptional attention to detail, time management skills, and decision-making abilities. Well-versed in medical terminology and strategic thinking, aiming to contribute to a dynamic healthcare team while pursuing continuous professional development.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Care & Home Care Expertise
Apollo Hospital
Bokaro Steel City, India
- Observed and respected patient dignity, privacy and independence to encourage communication.
- Provided emotional support to patients and families, enhancing their comfort during difficult times.
- Maintained confidentiality and compliance standards for optimised patient care.
- Built positive, productive client relationships for enhanced social support.
Healthcare Clinical Services Analyst
Accenture India Pvt Ltd
Bangalore, India
07.2023 - 11.2024
- Collaborated with physicians to understand patients' needs by providing error-free documentation in accordance with physician guidelines, ensuring 100% accuracy in patient records, and improving documentation efficiency by 15%.
- Managed emergency situations calmly under pressure, maintaining patient safety protocols and achieving 98% patient safety compliance rate in emergency care scenarios.
- Enhanced patient experience through consistent care and personalized attention, resulting in 20% improvement in patient satisfaction scores based on feedback surveys..
Healthcare Assistant
Nuance Communication Inc.
Bengaluru, Karnataka
03.2022 - 06.2023
- Monitored and reported changes in clients' health condition to physicians and other healthcare providers.
- Coordinated with physicians, physical therapists and other healthcare providers to suit healthcare needs of patients.
- Streamlined documentation process by introducing best practices, reducing documentation time by 20%, allowing physicians to focus more on patient care.
Receptionist/Editor
AQuity Solutions India Pvt Ltd
Nagpur
01.2019 - 02.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
Medical Transcriptionist/Quality Analyst
R1 RCM Global Pvt Ltd
Greater Noida
07.2017 - 12.2018
- Being dependable and consistently reporting for work on time
- Clear, respectful and empathetic interaction with patients, families, and colleagues
Medical Language Specialist
Nuance Transcription Services
Bangalore
09.2010 - 06.2017
- Proofread translated texts to meet interpretation quality standards.
- Reviewed written texts for grammar, spelling and contextual accuracy.
- Documented changes to translated materials and maintained orderly methods for filing data.
Education
High School Diploma - I Com
Swarswati Vidya Mandir
Bokaro Steel City, India 03.2000 - 06.2002
Some College (No Degree) - Accounting
Delhi University
Delhi06.2005
Skills
- Patient Care
- Medical Documentation
- MS Office
- Typing
- Communication Skills
- Medical Terminology
- Attention to detail
- Time Management Skills
- Decision making
- Strategic thinking
Certification
TESOL Canada/Training Qualification UK, Asian College of Teachers, 06/01/17, 07/01/17
Languages
English
Upper intermediate
German
Beginner
Affiliations
- Typing and Driving
Accomplishments
R1 Young Star for showing great performance and potential
References
References available upon request.
Timeline
Healthcare Clinical Services Analyst
Accenture India Pvt Ltd
07.2023 - 11.2024
Healthcare Assistant
Nuance Communication Inc.
03.2022 - 06.2023
Receptionist/Editor
AQuity Solutions India Pvt Ltd
01.2019 - 02.2022
Medical Transcriptionist/Quality Analyst
R1 RCM Global Pvt Ltd
07.2017 - 12.2018
Medical Language Specialist
Nuance Transcription Services
09.2010 - 06.2017
High School Diploma - I Com
Swarswati Vidya Mandir
03.2000 - 06.2002
Patient Care & Home Care Expertise
Apollo Hospital
Some College (No Degree) - Accounting
Delhi University
TESOL Canada/Training Qualification UK, Asian College of Teachers, 06/01/17, 07/01/17
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