NIKHIL KUMAR
NEW DELHI
Summary
Dynamic Branch Sales Manager with a proven track record at AU Small Finance Bank, excelling in sales forecasting and team leadership. Expert in developing sales strategies that drove significant revenue growth while enhancing customer satisfaction. Adept at building strong client relationships and fostering a collaborative team environment to achieve ambitious targets.
Overview
5
5
years of professional experience
Work History
BRANCH SALES MANAGER CA
AU SMALL FINANCE BANK LTD
Gurugram
09.2024 - Current
- Established clear expectations for employees, providing guidance when needed.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
Branch Sales Manager
INDUSIND BANK LTD
DELHI
09.2023 - 09.2024
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Analyzed market trends to identify potential opportunities for growth.
- Developed best practices for managing a successful retail store environment.
- Reviewed financial statements regularly to track progress towards achieving revenue targets.
- Provided leadership in developing effective marketing plans for new products or services.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
Branch Sales Manager CA
YES BANK LTD
DELHI
09.2021 - 09.2023
- Analyzed market trends to identify potential opportunities for growth.
- Maintained accurate records of all transactions occurring within the branch location.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Developed best practices for managing a successful retail store environment.
- Collaborated with other departments across the organization in order to meet overall corporate objectives.
- Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Developed and implemented strategies to increase sales and improve customer satisfaction.
- Reviewed financial statements regularly to track progress towards achieving revenue targets.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Managed branch sales, customer service, finances and record keeping.
- Oversaw regional and local sales managers and staff.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Used change methodologies to increase sales and led projects for increased productivity.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
- Regularly reviewed store operations to identify cost control initiatives.
- Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
Enterprise Sales Manager
RELIANCE SMSL LTD {JIO}
DELHI
01.2020 - 09.2021
- Provided training programs for new sales staff on products and services offered by the company.
- Established long-term partnerships with clients through excellent customer service delivery.
- Coordinated activities between various departments such as engineering and customer support teams.
- Organized meetings with prospects to discuss their requirements in detail.
- Developed and implemented sales strategies to increase market share.
- Conducted customer needs analyses, developed proposals, and negotiated contracts.
- Maintained detailed records of customer interactions, inquiries, and transactions.
- Managed relationships with key customers by providing technical expertise and service excellence.
- Assisted in creating promotional materials such as brochures, flyers, presentations.
- Negotiated pricing terms and conditions with customers while maintaining profitability objectives.
- Hired and coached managers and sellers and evaluated effectiveness of skills in support of long-range strategic objectives.
- Worked with internal practice teams to maximize pre- and post-procurement experience for clients.
- Facilitated sales support and professional services activities to maximize sales revenues and meet corporate objectives.
- Delivered timely and accurate forecasts and results to leadership team.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
Education
Bachelor of Computer Applications - Computer Science
MANAV RACHNA INTERNATIONAL UNIVERSITY
FARIDABAD HARYANA06-2019
12TH - SCIENCE
MUNSHI SINGH COLLEGE
BIHAR03-2015
10TH - SCIENCE
G D S ACADEMY
BIHAR03-2013
Skills
- Sales forecasting
- Customer service
- Team leadership
- Employee training
- Performance management
- Market analysis
- Sales strategies
- Relationship building
- Communication skills
- Sales presentations
- Regulatory compliance
- Team development
- Operations management
- Sales reporting
- Team Training
- Sales coaching
- Sales tracking
- Service delivery coordination
- Branch operations
- Revenue generation
- Client relations
- Sales territory growth
Accomplishments
- I have won many trophies and certificates from the enterprise business head at Reliance Jio
- I have won many trophies and certificates from the RH, ZH, and CEO at Yes Bank Ltd
- I have won many trophies and certificates from the regional head and zonal head at IndusInd Bank
Languages
ENGLISH
First Language
IT SKILLS
- Windows, MS Office (MS Word, MS Excel, PowerPoint, and Access), and the Internet.
PERSONAL DETAILS .
Date of Birth : 25th Jan 1998
Father’s Name : Anil Kumar Thakur
Marital Status : Un-Married
Language Known : Hindi, English
Location : Flat No -301 3rd Floor Maa Bhagwati Appartment Sector -3 Gurgaon
DOMESTIC AND INTERNATIONAL CONTEST
- SINGAPORE
- LONDON
- MALASIYA
- THAILAND
Timeline
BRANCH SALES MANAGER CA
AU SMALL FINANCE BANK LTD
09.2024 - Current
Branch Sales Manager
INDUSIND BANK LTD
09.2023 - 09.2024
Branch Sales Manager CA
YES BANK LTD
09.2021 - 09.2023
Enterprise Sales Manager
RELIANCE SMSL LTD {JIO}
01.2020 - 09.2021
Bachelor of Computer Applications - Computer Science
MANAV RACHNA INTERNATIONAL UNIVERSITY
12TH - SCIENCE
MUNSHI SINGH COLLEGE
10TH - SCIENCE
G D S ACADEMY
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