Nikhil Kumar
Bangalore
Summary
Dynamic and results-oriented leader with an MBA in Finance and a B.Tech in Information Technology, blending financial acumen with technology and operational expertise. Over 13 years of progressive experience across banking, business operations, and technology startups. Proven ability to drive strategic growth, operational efficiency, and client satisfaction. Recognized for building strong teams, delivering measurable business outcomes, and managing cross-functional operations in high-paced environments.
Overview
14
14
years of professional experience
Work History
Regional Sales & Delivery Manager
Tech Madhyam
Bangalore
01.2021 - 11.2024
- Spearheaded operations and project delivery for fast-growing tech startup, managing multi-million INR initiatives.
- Improved delivery efficiency by 20% through process re-engineering and automation.
- Developed strong client relationships, leading to increased retention and repeat business.
- Mentored a high-performing cross-functional team to successfully execute critical projects.
Business Manager
Family Business
Patna
01.2016 - 01.2021
- Directed operations across construction, hardware distribution, and EdTech franchise management.
- Expanded business reach by 30% through vendor partnerships and new distribution channels.
- Improved profitability by streamlining supply chain operations and financial management.
- Implemented data-driven strategies for sustainable business growth.
Deputy Manager – Retail Banking
ICICI Bank
Mumbai
01.2011 - 01.2016
- Managed retail banking portfolios with focus on acquisition, servicing, and relationship growth.
- Consistently achieved 120%+ of annual CASA deposit targets and cross-sell metrics.
- Delivered customized financial solutions, improving client portfolio growth by 15% YoY.
- Received recognition for outstanding performance and client service excellence.
Education
MBA - Finance
Manipal University
B.Tech - Information Technology
Dr. M.G.R. Engineering College
ChennaiSkills
- Strategic Project & Delivery Leadership
- Project management
- Process optimization
- Client relationship management
- Team leadership
- Financial analysis
- Strategic planning
- Operations management
- Supply chain management
- Business development
- Performance tracking
- Problem solving
- Effective communication
- Negotiation skills
- Mentoring capabilities
- Data-driven decision making
- Route planning
- Project scheduling
- Cross-functional coordination
- Vehicle maintenance
- Business Operations & Expansion
- Banking & Financial Services Excellence
- Client Engagement & Relationship Management
- Process Optimization & Performance Improvement
- Team Leadership, Coaching & Stakeholder Collaboration
- Continuous integration
- Customer complaint handling
- Business analysis
- Metric tracking
- Configuration management
- Release management
Additional Information
Strong interpersonal, analytical, and decision-making skills., Experienced across diverse industries: Banking, Business Operations, and Technology., Agile, adaptable, and effective in fast-paced, evolving environments.
Timeline
Regional Sales & Delivery Manager
Tech Madhyam
01.2021 - 11.2024
Business Manager
Family Business
01.2016 - 01.2021
Deputy Manager – Retail Banking
ICICI Bank
01.2011 - 01.2016
MBA - Finance
Manipal University
B.Tech - Information Technology
Dr. M.G.R. Engineering College
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