Amadeus
Nikhil Kumar Dileep
Summary
A conscientious professional with a proven track record of solving problems creatively while utilizing tact and diplomacy to achieve mutually beneficial outcomes. A strong team player who thrives in competitive, fast-paced environments. Skilled in managing customer inquiries, enforcing customer service policies, and executing financial responsibilities with precision.
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
10
10
years of professional experience
Work History
Senior Corporate Travel Consultant
BCD Travel
11.2023 - Current
- Handled incoming corporate travel requests via multiple channels (phone, email, etc.) and provided proactive travel consultation
- Made accurate reservations for corporate air travel, hotel, and car rentals using Amadeus & Sabre GDS
- Maintained complete confidentiality while handling travel arrangements and offering high-touch services
- Arranged innovative and creative special services as requested by clients
- Resolved problems on the spot using various tools and expert communication skills
- Owned problems throughout the lifecycle and responded as necessary
- Achieved individual and contractual service level goals for telephone, quality, and productivity
- Managed client profiles, ensuring inclusion of special requests and reward program information like frequent flyer details
- Ensured optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquette
- Possessed knowledge in airline terminology, codes, fare basis, rules and tariffs, resource guides, and industry contacts
- Stay's updated on airline rules, regulations, and current affairs, and communicated information accurately and appropriately to clients
Customer Service Agent(Commercial)
Qatar Airways
11.2021 - 11.2023
- Proficient in reservations and ticketing
- Experienced with online reservation systems such as Amadeus GDS
- Skilled in customer service and relations
- Assisted passengers with UMNR, MEDA, and AVI reservations
- Monitored overall sales activity
- Trained in Qatar Airways Privilege Club redemption tickets
- Collaborated with other departments to ensure policy compliance
- Proficient in ticket issuance and reissuance
Cargo Documentation Executive(Operations)
Speedway Cargo Service
10.2017 - 06.2021
- Reserving online cargo (CBV&MAWB) through airline cargo portal.
- Monitored load closely with Qatar Airways Sales team for smooth cargo transfer
- Maintained records of daily sales report
- Updated cargo tracking software report
- Prepared cargo packing lists
- Assisted customers with airport-to-airport cargo shipments and maintained excellent customer relations
- Managed export and import shipment details
- Provided regular status updates to clients regarding their consignments
- Tracked incoming courier and cargo shipments and addressed customer complaints as necessary
Cargo Operations Agent
Air India SATS Air Freight Terminal
05.2015 - 07.2017
- Coordinates and facilitates Export and Import shipments.
- Maximizes ULD utilization for Freighter Loading & Flight planning.
- Assists in freighter loading for EK, CX, EY, SQ.
- Ensures on-time flight departure by planning Cargo according to booking list.
- Manages customer service and relations with OAL/Trucking Companies.
- Executes GHA & GSA duties as advised by airlines.
- Undergoes cargo & mail handling course, have knowledge in cargo manifesting.
- Handles passenger baggage bulk trolley.
- Verifies weight, dimensions, and airway bills for export cargo shipments.
- Accepts DG/AVI/PER/HUM/GNR shipments.
- Groups and plans cargo flights based on freight type.
- Supports ULD planning to ensure efficient freight loading and transportation.
- Manages warehousing operations.
- Performs palletization for Export (Build-up) and Import (Break Down).
- Possesses documentation and Load Control knowledge.
Education
Bachelor of Engineering -
Anna University
04.2015
Skills
- Exceptional customer service
- International reservations
- Special needs travelers
- Itinerary development
- Reservations management
- Itinerary planning
- Client relations
- Air travel coordination
- Hotel accommodations
Software
Sabre
MS Office
NDC
Timeline
Senior Corporate Travel Consultant
BCD Travel
11.2023 - Current
Customer Service Agent(Commercial)
Qatar Airways
11.2021 - 11.2023
Cargo Documentation Executive(Operations)
Speedway Cargo Service
10.2017 - 06.2021
Cargo Operations Agent
Air India SATS Air Freight Terminal
05.2015 - 07.2017
Bachelor of Engineering -
Anna University
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