Nikhil Kumar Sa
Jaipur
Summary
Dynamic professional with a proven track record at Cactus Communications, excelling in administrative operations and compliance. Skilled in process optimization and client relationship management, successfully contributed to the publication of 3,876 manuscripts. Adept at utilizing MS Excel for data management while fostering team collaboration and enhancing performance through effective training initiatives.
Overview
17
17
years of professional experience
Work History
Formattor
Cactus Communications
03.2022 - Current
- Format and quality-check manuscripts submitted to globally renowned journals including: Journal of Medical Internet Research, Journal of Thoracic Oncology, JTO Clinical and Research Reports, American Journal of Cardiology, American Journal of Pharmaceutical Education, Genetics in Medicine, Genetics in Medicine Open, Journal of Gastrointestinal Surgery, American Journal of Preventive Medicine, American Journal of Obstetrics and Gynecology, and Annals of Allergy, Asthma & Immunology.
- Ensure compliance with each journal's guidelines, focusing on layout, structure, and AMA 11th edition referencing.
- Handle author queries, suggest revisions, and finalize manuscripts for publication.
- Coordinate work from other editors and reviewers, supporting team-wide quality assurance.
- Successfully contributed to the publication of 3,876 manuscripts, ensuring client satisfaction and journal consistency.
Associate - Administrative Office
State Bank of India
Kolkata
11.2013 - 03.2022
- Managed administrative operations across 54 branches, ensuring operational consistency, regulatory compliance, and timely execution of branch-level targets.
- Led workforce management activities including staff deployment, leave tracking, and branch-level HR coordination, optimizing resource utilization and minimizing service disruptions.
- Developed and maintained centralized records systems for staff attendance, leave balances, internal transfers, and audit readiness using MS Excel and internal MIS tools.
- Spearheaded branch performance reviews by compiling, analyzing, and presenting monthly business data to senior management, driving strategic planning at the zonal level.
- Coordinated interdepartmental communication between branch offices and regional management to align policies, operational goals, and compliance standards.
- Oversaw documentation processes such as client communications, issuance of financial documents (quotations, statements, business registrations), and internal memos.
- Handled high-value client relationships, including customer satisfaction and service recovery for accounts with credit limits above n10 million.
- Designed and conducted training programs for new and existing staff on updated processes, documentation protocols, and system navigation to ensure consistency in service delivery.
- Maintained strict adherence to compliance standards, audit norms, and internal SOPs during operations, inspections, and external audits.
- Honored with multiple Certificates of Appreciation from senior management.
- Played a pivotal role during national and organizational transitions:
- Demonetization (2016): Ensured uninterrupted operations, efficient cash flow, and customer handling under extreme pressure.
- COVID-19 Pandemic (2020): Managed remote coordination, branch functionality, and staff safety protocols across locations.
- Bank Merger Process (2020): Supported the seamless integration of merged branches, ensuring proper documentation, reporting, and system synchronization.
Recruiter Specialist
Sahatya Consultancy
06.2008 - 02.2013
- Led end-to-end recruitment across various industries, from sourcing to offer management.
- Partnered with hiring managers to align candidate profiles with organizational goals.
- Maintained applicant tracking systems and improved candidate experience and process efficiency.
Education
Bachelor of Computer Application -
Asansol Engineering College
Asansol, West Bengal01.2007
Skills
- Administrative Operations Management
- Staff Coordination & Scheduling
- High-Pressure Situation Handling
- Process Standardization & Optimization
- Compliance & Regulatory Adherence
- Performance Evaluation & Documentation
- Internal Communication & Reporting
- Client Service & Relationship Management
- Training & Development Initiatives
- Data & Record Management
- MS Excel
- MS PowerPoint
- Database Handling
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 09/01/85
Timeline
Formattor
Cactus Communications
03.2022 - Current
Associate - Administrative Office
State Bank of India
11.2013 - 03.2022
Recruiter Specialist
Sahatya Consultancy
06.2008 - 02.2013
Bachelor of Computer Application -
Asansol Engineering College
Similar Profiles
Saily Bhagwat, ELSSaily Bhagwat, ELS
Reviewer at Cactus CommunicationsReviewer at Cactus Communications
Param KrishnaParam Krishna
Copyeditor at Cactus CommunicationsCopyeditor at Cactus Communications
Aryan SharmaAryan Sharma
Paid Marketing Lead at Cactus CommunicationsPaid Marketing Lead at Cactus Communications