Nikhil Kumar Tiwari

• Managed Azure infrastructure and security, overseeing system optimization and disaster recovery initiatives.
• Architected and enforced stringent security protocols for PCI compliance and ISO 27001 standards.

Administered IT budget and personnel, including recruitment, training, and ongoing staff support.

Cultivated partnerships with technology vendors, managing procurement and vendor relationships.

Supervised system performance, implementing enhancements for optimized desktop and network operations.

Delivered technology projects on schedule and within budget, aligning with company objectives.

Monitored emerging technologies to guide strategic planning and inform decision-making.

Developed training materials to equip staff with essential technology skills.

Developed and updated training materials to enhance staff technology skills.

Architected scalable and secure cloud solutions using advanced Azure expertise.

Managed IT operations for Indigo Airlines across 16 airports and cargo facilities, ensuring infrastructure reliability.

Implemented IT policies and procedures to ensure compliance with regulatory standards.

Provided technical support to employees and customers while overseeing IT projects and upgrades.

Led IT staff management, including hiring, training, and performance evaluations.

Collaborated cross-departmentally to align IT systems with overarching business objectives.

Managed vendor relationships and contracts to optimize service delivery.

Developed comprehensive IT policies ensuring regulatory compliance with ISO 27000 standards.

Provided technical guidance to IT teams, overseeing security protocols and server infrastructure.

Facilitated communication among stakeholders while coordinating efforts between teams.

Ensured adherence to compliance standards and industry best practices organization-wide.

Fostered collaborative team environment promoting innovation and continuous improvement.

• Coordinated daily operations, enforcing team compliance with company policies.
• Oversaw quality control processes to identify inconsistencies and malfunctions.

• Led team of IT professionals in managing security, helpdesk, server, and Active Directory operations.
• Implemented robust security protocols to safeguard organizational data and infrastructure.
• Provided 24/7 security support while conducting system updates and testing.
• Monitored emerging security trends and threats for effective risk management.
• Established backup procedures to ensure data integrity and availability during emergencies.
• Developed and enforced IT security policies to protect information systems.
• Upgraded systems regularly to leverage emerging technologies and maintain competitive edge.
• Responded promptly to after-hours emergencies, ensuring swift resolution of issues.

Managed team rosters to maintain optimal staffing and resource allocation.

Developed and executed comprehensive training programs to enhance team skills.

Coordinated with internal and external teams to foster strong relationships and seamless collaboration.

Served as primary contact for escalations, resolving issues promptly to minimize disruptions.

Implemented systematic approaches for escalations, ensuring swift issue resolution.

Promoted continuous learning and improvement, encouraging team members to upskill.

Reviewed and updated roster and training processes for alignment with business needs.

• Oversaw daily operations to ensure adherence to company policies and industry standards.

Delivered L1 support for Aircel Ltd while coordinating with internal and external teams.

Provided IT support, including desktop, printer, and network assistance.

• Facilitated Wi-Fi support to ensure seamless connectivity for users.
• Engaged customers through effective interpersonal skills to enhance communication.

• Delivered comprehensive IT support, including desktop, printer, and Wi-Fi assistance.
  Coordinated effectively with internal and external teams to resolve technical issues.
  Provided network support to maintain optimal connectivity across systems.
  Streamlined desktop support processes to enhance user satisfaction and efficiency.