Nikhil Kumavat
Pune
Summary
A detail-oriented sales and support assistant with 8 years of experience executing a wide range of administrative duties with efficiency and accuracy. Collaborative team members work with employees across all organizational levels, both confidently and respectfully, for optimal productivity. a timely problem solver with talents in report preparation, documentation editing, and supply ordering.
Overview
13
13
years of professional experience
Work History
Sales & Support Assistant Manager
Maven Tech Services Pvt.Ltd
02.2023 - Current
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Analyzing the customer's business processes to identify how these processes map into our software and the present demo station.
- Functional Setup of the ERP: Install setup and provide guidance on Master Data, like accounts, units of measure and the like
- Identifying any gaps in our Software that are part of Customer's process and providing functional overviews of what is required to Technical Consultants
- Providing insight to the Technical consultant on the Business Process to aid in the creation of Technical Specification in response to previously mentioned gap
- Developed streamlined task system to provide more effective workflows for both peers and management staff
- Testing of a Development created for the customer to verify that the work meets their understanding of the gap
- Preparing process documentation and coordinated training and UAT activities in best practices to minimize errors and protect key data
- Support Post-Go-Live with regards to functionality.
Assistant Product Manager
Logic ERP Solutions Pvt. Ltd.
09.2022 - 01.2023
- Analyzing the Customer's business processes to identify how these processes map into our software and Present Demo station
- Functional Setup of the ERP - Install setup, provide guidance on Master Data, like accounts, units of measure and the like
- Identifying any gaps in our Software that are part of Customer's process, and providing functional overviews of what is required to Technical Consultants
- Providing insight to the Technical Consultant, on the Business Process to aid in the creation of Technical Specification in response to previously mentioned gap
- Developed streamlined task system to provide more effective workflows for both peers and management staff
- Testing of a Development created for the customer, to verify that the work meets their understanding of the gap
- Preparing process documentation and coordinated training and UAT activities in best practices to minimize errors and protect key data
- Support Post Go-Live with regards to functionality.
Product Consultant
GoFrugal Technologies Pvt. Ltd
03.2020 - 08.2022
- Developing and maintaining a detailed product delivery plan including training, delivery and software deployment
- Recording and managing product issues during implementation and communicate to the concern immediately
- Resolving cross functional issues and escalating issues where necessary
- Liaising with customer, GoFrugal Teams (Developers and Support) in a timely manner and wherever necessary in close coordination with sales team
- Participating in process improvement initiatives to improve efficiency and ability to serve customers
- Helping Sales team in showcasing a quality product demo to prospects to win deals quicker time
- Minimum Required Knowledge, Skills, and Abilities
Assistant IT Manager
CG LIFESTYLE.
04.2014 - 01.2020
- Tested newly installed programs and applications to validate operability
- Troubleshot and resolved problems with programs and systems
- Recommended and executed plans to improve development tools and processes
- Monitor and troubleshoot Application Processes and System Resources to ensure compliance with Key System Performance Indicators
- Tested output of reports using SQL queries in Toad to verify whether the report has met the user requirements or not
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features
- Onsite training to end users for handling the installed software
- Documented bugs received from onsite support and traced and tracked the scenario and forwarded it further for further analysis
- Looking after entire IT Team containing 6 members with deferent work profile
- Coordinating between software developer & User for software development and new updating
- As per the current requirement we have below team's requirement for the reports which are currently not available in system and needs to be developed for them
- Accounts team
- Audit team
- Operations team.
Senior Engineer
SRK Telecommunication. Ltd
11.2013 - 04.2014
- Responsible for managing Operations of COT's (Cable TV Operators)
- Providing Technical Support to Field Engineers
- To give the technical support for Broadband Customers
- Monitored & guided Field Support for maintaining and supporting various sites.
Senior Engineer
SIFY Technology Ltd
02.2011 - 11.2013
- Responsible for managing Operations of COT's (Cable TV Operators)
- Providing Technical Support to Field Engineers
- To give the technical support for Broadband Customers
- Monitored & guided Field Support for maintaining and supporting various sites.
Education
SSC -
Pune University
Hardware & Networking Diploma -
Jetking Institute
Skills
- Ability to communicate effectively
- Ability to build rapport with team members and clients
- Strong influencing and negotiation skills
- Ability to travel as needed
- Has Business process knowledge of Retail industry
- Strong Organization
- Professionalism and Etiquette
- Resourcefulness and Initiative
- Multitasking and Time Management
- Meeting Coordination
Help desk function
- Call logging, categorization, assigning severity and impact trouble ticket.
- Follow ups on open call, tickets breaching SLA and status update in Maximo.
- Tanking follow up with internal technical team / Operation team Perform Incident Communications and provide Regular updates to stakeholders.
Additional Information
CG Lifestyle (2013 - 2020)
During my tenure at CG Lifestyle, I played a key role in implementing the Logic ERP system across their retail stores and franchises. This successful implementation streamlined operations and improved efficiency throughout their network.
Pravin Sales Division (Present)
Currently, I am the dedicated support person for Pravin Masalewale, who heads the Pravin Sales Division. I provide ongoing support for their Gofrugal ERP retail solution, ensuring its smooth operation and addressing any questions or concerns that may arise.
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales & Support Assistant Manager
Maven Tech Services Pvt.Ltd
02.2023 - Current
Assistant Product Manager
Logic ERP Solutions Pvt. Ltd.
09.2022 - 01.2023
Product Consultant
GoFrugal Technologies Pvt. Ltd
03.2020 - 08.2022
Assistant IT Manager
CG LIFESTYLE.
04.2014 - 01.2020
Senior Engineer
SRK Telecommunication. Ltd
11.2013 - 04.2014
Senior Engineer
SIFY Technology Ltd
02.2011 - 11.2013
SSC -
Pune University
Hardware & Networking Diploma -
Jetking Institute
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