Summary
Overview
Work History
Education
Skills
Languages
Personal Details
Timeline
Generic
Nikhil  Kumbhare

Nikhil Kumbhare

Mumbai

Summary

16 years of experience in corporate sales, key account management, business development, channel sales management, and distribution management.

As a professional with a 16-year accomplished career track of delivering and sustaining revenues in the telecom, payment, wallet, and remittance software industry. Developed new business and executed strategic plans that align with the overarching goals of the organization. My ability to build long-term relationships with key decision-makers across various industries has enabled me to consistently exceed sales targets and expand into new markets. I thrive on understanding the dynamics of the industry and the complexities of products, which has allowed me to build sophisticated sales models that deliver outstanding business growth and profitability. My people-centric approach has helped me lead and motivate cross-cultural teams, creating a collaborative environment that drives success and fosters a clear and compelling vision of the future.
A proactive leader and planner with expertise in strategic planning, market plan execution, and pre-sales efforts, with skills in staffing and targeted marketing. Extending the dealer base by adding new channel partners, and retaining the older ones. An effective communicator with exceptional relationship management skills, with the ability to relate to people at any level of business and management.
Specialties: Key Account Management, Business Development, Distribution Management, Distributors Channel Sales, and Marketing Research.

Overview

16
16
years of professional experience

Work History

Key Account Manager

Eureka Forbes Limited
Mumbai
07.2024 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Maximize volume and revenue from key customers by utilizing a fact-based selling method.
  • Single point of contact for any communication between customer & internal team.
  • Supervising & Managing customer’s grievances &
    ensure the best services are extended to key accounts.
  • Develop initiatives to increase customers' satisfaction and retention. Provide value-added information to the client on cost analysis.
  • Anticipating changes or improvements in Key accounts.
  • Establish new clientele in assigned territory
    • Planning and organising the day to ensure all opportunities are maximised
    •. Prepare presentation about products or services to prospective customers for better understanding
    • Creating value for product through giving demonstration and highlighting the usability of the recommended products as pe the customer’s requirement
    * Payment collections
    * Performance metrics like P&L, KPIs, and budgetary goals.

Manager

Reliance infocomm Limited ( JIO)
Mumbai
12.2022 - 07.2024
  • Operational Excellence, Building Capacities, & Annual Strategy Planning.
  • Management of Mobility Business, Fiber Business, Corporate Business, D2C Business, Home Deliveries.
  • Building a Strong and Reliable Distribution Channel and Sales Penetration.
  • Enhancing the customer base and market growth through new acquisition and existing customer retention.
  • Enhancing the customer market revenue, market share.
  • Increasing fiber footprints and fiber optical connections across, creating brand visibility and product details in the market, training and skill set building of team members, and fostering a supportive environment that encourages professional growth.

Area Sales Manager

mBnk Phygital Financial Marketplace Pvt Ltd
Mumbai
07.2021 - 11.2022
  • Developed sales strategies to enhance market penetration and customer engagement.
  • Managed key client accounts to foster long-term relationships and drive loyalty.
  • Trained sales teams on product offerings and effective selling techniques.
  • Analyzed market trends to identify opportunities for growth and expansion.
  • Collaborated with marketing to create promotional materials and campaigns.
  • Conducted regular performance reviews to assess team effectiveness and productivity.
  • Organized sales events to showcase products and attract potential clients.
  • Implemented customer feedback systems to improve service delivery and satisfaction.
  • Managed a team of sales representatives in order to achieve maximum results.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Penetrated new markets by investigating competitor products, services, and trends.

Area Business Manager

NATHANI SOFTWARE PVT LTD.
Mumbai
04.2019 - 06.2020
  • Planning, monitoring, and ensuring the accomplishment of customer
  • revenue market share objectives for zonal operations in Mumbai and Maharashtra, North Region.
  • Managing a team of 3 Territory Managers, 52 Field Sales Executives, and 52 direct Distributors.
  • Managing sales and distribution for four businesses: We provide easy and digital solutions to debt collection agencies for retail and utility collections, small retail outlets, guest houses and lounges, hotels, restaurants, small logistics companies, and educational institutes' apps and software. Hiring, coaching
  • development of territory managers. and Assistant. Territory Managers.

Area Sales Manager

TMW FINTECH PVT LTD.
Mumbai
12.2016 - 02.2019
  • Planning, monitoring, and ensuring the accomplishment of customer and revenue
  • market share objectives for zonal operations in the Mumbai and Maharashtra regions.
  • Managing a team of 5 Territory Managers, 24 Field Sales Executives, and 20 direct Distributors.
  • Managing sales and distribution for three businesses:
  • Prepaid Card, DMT, Bill Payment, and Recharge.
  • Hiring, coaching, and development of Territory Managers and assistants. Territory Manager
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Penetrated new markets by investigating competitor products, services, and trends.
  • Created detailed reports on regional sales performance for management review.

Territory Sales Manager

Reliance Communications
Mumbai
07.2015 - 11.2016
  • Revenue generation: planning and scheduling activities on a daily basis for penetration and ARPU enhancement.
  • Promotions - various promotional activities for FWP and PCO.
  • Churn Management – keeping tabs on all customers for retention to reduce churn.
  • Driving customer market share by increasing prepaid activations to boost the share of gross adds through retailers.
  • driving revenue market share by ensuring the recharge availability by increasing the retail width
  • and also pushing all the products of Reliance, such as 2G and 3G dongles.
  • Strengthening distribution by increasing the LAPU selling outlets, SIM selling outlets,
  • Data selling outlets to the maximum possible extent in the assigned territory:
  • driving the basic distribution parameters such as channel partner management,
  • foot plans, FSE productivity, and channel satisfaction
  • driving TOMA scores by ensuring maximum branding and visibility in the assigned territory and capturing the retailers' base to the maximum possible extent.

Territory Sales Manager

Bharti Airtel
Mumbai
05.2013 - 06.2015
  • Driving customer market share by increasing prepaid activations to boost the share of gross adds through retailers.
  • driving revenue market share by ensuring the recharge availability by increasing the retail width
  • and also pushing all the products of Reliance, such as 2G and 3G dongles.
  • Strengthening distribution by increasing the LAPU selling outlets, SIM selling outlets,
  • Data selling outlets to the maximum possible extent in the assigned territory:
  • driving the basic distribution parameters such as channel partner management,
  • foot plans, FSE productivity, and channel satisfaction
  • driving TOMA scores by ensuring maximum branding and visibility in the assigned territory and capturing the retailers' base to the maximum possible extent.

Team Leader

MTS- Sistema Shyam Teleservices Ltd.
Mumbai
06.2009 - 04.2013
  • Handling distributor points for prepaid and postpaid,
  • handling all 22 promoters in my respective area.
  • Data card: primary and secondary sales.
  • Single-handedly managed over 55 IT shops,
  • Maintained client relations, and handled all HP and Lenovo stores across Mumbai.
  • Managed conflict resolution within the team to maintain a positive work atmosphere.
  • Conducted regular meetings to provide updates and gather feedback from team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Developed strategies for problem solving and conflict resolution among team members.

Education

B.COM -

KARNATAKA UNIVERSITY

Skills

  • Account management
  • Sales forecasting
  • Client relationship building
  • Market analysis
  • Negotiation strategies
  • Customer relationship management
  • Strategic planning
  • Performance tracking
  • Revenue generation
  • Business development
  • Sales strategy
  • People management

Languages

Marathi
First Language
English
Beginner
A1
Hindi
Beginner
A1

Personal Details

  • Date of birth: 14 Aug 1986
  • Marital status: married
  • Language known: English, Hindi, Marathi

Timeline

Key Account Manager

Eureka Forbes Limited
07.2024 - Current

Manager

Reliance infocomm Limited ( JIO)
12.2022 - 07.2024

Area Sales Manager

mBnk Phygital Financial Marketplace Pvt Ltd
07.2021 - 11.2022

Area Business Manager

NATHANI SOFTWARE PVT LTD.
04.2019 - 06.2020

Area Sales Manager

TMW FINTECH PVT LTD.
12.2016 - 02.2019

Territory Sales Manager

Reliance Communications
07.2015 - 11.2016

Territory Sales Manager

Bharti Airtel
05.2013 - 06.2015

Team Leader

MTS- Sistema Shyam Teleservices Ltd.
06.2009 - 04.2013

B.COM -

KARNATAKA UNIVERSITY
Nikhil Kumbhare