Nikhil Malayilthazhath
Kerala
Summary
Versatile and results-driven professional with experience at Loblaw, adept in roles requiring adaptability and strong interpersonal skills. Demonstrated expertise in troubleshooting and customer service, enhancing satisfaction and operational efficiency. Skilled in material handling and safety procedures, consistently achieving significant improvements in workplace productivity and customer loyalty.
Overview
11
11
years of professional experience
Work History
Service Clerk
Loblaw
07.2017 - 04.2024
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
General Laborer
Jamieson Vitamins
01.2017 - 06.2017
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative
Sutherland Global Services
10.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Electronics Technician
GeedeWeiler
02.2013 - 10.2014
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Education
Plumbing Techniques - Plumbing Installation
St Clair College
Windsor 12.2023
Electromechanical Robotics - Industrial Robotics
St Clair College
Windsor,Canada 04.2020
Diploma In Mechatronics - Hydraulics And Pneumatics
GEDEE Technical Training Institute
Tamilnadu,India 09.2012
Higher Secondary School - Post High School Diploma
Ranijai Higher Secondary School
Kerala,India 04.2008
High School Diploma - High School
SNEMS
Kerala,India04.2006
Skills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Troubleshooting
- Heavy lifting
- Job site cleanup
- Job site safety
- Material handling
- Repetitive work
- Safety procedures
- Hand-eye coordination
- Carrying heavy loads
Timeline
Service Clerk
Loblaw
07.2017 - 04.2024
General Laborer
Jamieson Vitamins
01.2017 - 06.2017
Customer Service Representative
Sutherland Global Services
10.2015 - 11.2016
Electronics Technician
GeedeWeiler
02.2013 - 10.2014
Plumbing Techniques - Plumbing Installation
St Clair College
Electromechanical Robotics - Industrial Robotics
St Clair College
Diploma In Mechatronics - Hydraulics And Pneumatics
GEDEE Technical Training Institute
Higher Secondary School - Post High School Diploma
Ranijai Higher Secondary School
High School Diploma - High School
SNEMS
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