Nikhil Manjunath
Bangalore
Summary
Dynamic business analyst with extensive experience at Northern Operating Services Pvt. Ltd., excelling in end-to-end project delivery and stakeholder engagement. Proven track record in optimizing processes and enhancing team performance. Skilled in TLM Premium applications and adept at training and mentoring, driving operational efficiency and client satisfaction. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field. Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.
Overview
7
7
years of professional experience
Work History
Consultant- Officer- APAC Capability and Delivery Team
Northern Operating Services Pvt. Ltd.
Bangalore
01.2023 - Current
- Part of capabilities and project delivery team. Carry experience in Custody business and Market value reconciliation as well as stock and cash reconciliations. Currently working as Business analyst under capability and project delivery team where any new business will be analyzed and work towards successful End-End Project implementation.
- End to End analysis of client onboarding.
- Preparing Business Requirement document once analysis is completed.
- Performing Project Estimations.
- Managing proper hierarchy in Project testings.
- Accommodating Development Testings(SIT and UAT).
- Communicating between business and various upstream and downstream application teams in explaining and implementing business requirements.
- Updating ADO boards with valid acceptance criteria’s required for development and testings.
- Supporting Scrum masters in providing required documentation regarding projects.
- Preparing Runbook for projects.
- Hands on Navigating ADO Boards and experience in managing daily stand up calls in the absence of scrum masters.
- Having Stake holders connect and providing time to time updates on projects.
- SPOC for Department in relation to KPMG and SOX Audit where in maintaining all audit requirement documents and providing evidences to auditors at the time of Audit.
- Monitoring Operations/Process/Quality Management of BAU & Bulk update projects and Ensuring error free processing and completion of within agreed SLA.
- Provide training to new recruits and also help the processors to overcome the challenges that they are facing in terms of Reconciliation activities and project management related activities.
- Led client strategy sessions to identify operational improvements and efficiency gains.
- Analyzed business processes to recommend solutions for enhanced productivity.
- Managed stakeholder communications to ensure alignment and project transparency.
- Evaluated performance metrics to refine strategies and recommend adjustments.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
- Managed daily operations and ensured smooth workflow across departments.
- Coordinated team efforts to meet project deadlines and deliverables efficiently.
- Supported management in developing strategies for enhanced service delivery.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Oversaw quality control to identify inconsistencies and malfunctions.
Team Leader-Officer- Custody Stock and Cash Reconciliations
Northern Operating Services Pvt. Ltd.
Bangalore
01.2019 - 12.2022
- Team Handling(2019-2022)
- Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
- Preparing daily workloads for staff & coordinating daily allocation of work.
- Motivating the team to achieve high standards and KPI targets.
- Handling new/existing client enquires and acting as face of business.
- Dealing with and resolving problem and issues which arise.
- Mentoring and training new hires & creating backups by monitoring skill matrix.
- Arranging and chairing weekly team meetings, focusing on targets, achievements & reduction of errors.
- Recognize & reward members with appreciation and creating a positive working environment.
- Setting up annual performance expectation for every team member.
- Facilitate regular one to one meetings & document the same diligently.
- Conducting annual performance appraisal for every team member.
- To meet regularly with the manager to discuss issues and ideas and has always displayed flexibility and adaptability at all times in response to the challenging, changing environment.
- Preparation of MIS and other critical reports for management Review.
- Engaged in Manpower planning & Training program to enhance the operational efficiency in the team.
- Reviewing Statistical Report to ensure that all Operational services are done timely manner.
- Prepare an in-depth incident report for any error occurred to the senior managers & stakeholders which includes nature of error, anticipated losses if any, impacted funds, persons involved.
- Hands on experience in FTE calculations through time and Motion Study and external vendor application such as Enlighten& GTT.
- Carry experience working as Relationship Partner for top tier clients.
- Led team operations to enhance workflow and productivity within assignments.
- Coordinated staff schedules and managed resource allocation efficiently.
- Trained new employees on company policies and operational procedures.
- Monitored daily activities to ensure adherence to safety standards.
- Facilitated communication between departments to streamline processes.
- Implemented process improvements to optimize team performance and efficiency.
- Provided guidance and support to team members during challenging tasks.
- Reviewed project timelines and adjusted plans as needed for timely completion.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
B.Com - Finance
Bangalore University
01.2011
Skills
- TLM Premium Application
- Project management
- End-to-end project delivery
- Stakeholder engagement
- Performance metrics evaluation
- Team leadership
- Process improvement
- Training and mentoring
- Relationship management
- Time management
- Processes and procedures
- Disaster recovery planning
- Resource allocation
- Client engagement
- Requirements gathering
- Performance tracking
- Process optimization
- Project implementation
- MS office
- Client relationships
- Performance assessments
- ADO Board
- MS Office
- DTCC
- People soft
- Mainframe applications
- Stock and Cash reconciliation
- Equity and Fixed income NAV Reconciliation
- TLM Premium 3X SME
Special Achievements
- Received several rewards & recognition from different teams including home location teams & CSM/CSDM’s for effective completion of projects & representations in various initiatives.
- Awarded Best Team Leader Award twice for Managing team effectively.
Technical Skills - Software Skills
- TLM Premium Application
- ADO Board
- MS Office
- DTCC
- People soft
- Mainframe applications
Languages
- Hindi
- Kannada
- Tamil
- Telugu
- English
- Hindi
- Kannada
- Tamil
- Telugu
Personal Information
Date of Birth: 06/07/90
Timeline
Consultant- Officer- APAC Capability and Delivery Team
Northern Operating Services Pvt. Ltd.
01.2023 - Current
Team Leader-Officer- Custody Stock and Cash Reconciliations
Northern Operating Services Pvt. Ltd.
01.2019 - 12.2022
B.Com - Finance
Bangalore University