Nikhil Mehrotra

• Leading Program Management for Landlord Relations and Store Replacement across North India, ensuring stability and continuity of the network.
• Own the PAN-India ticketing system to track and resolve expansion-related escalations—from scouting to store go-live to store closures.
• Reduced landlord escalations from 28% to 12% in 6 months by hiring, training, and building the Landlord Relations team from scratch.
• Provide strategic inputs on store risk (finance, legal, operations, GRC, and SLP) by fostering strong cross-functional partnerships and driving alignment to ensure smooth store operations.

• Delivered 2 new partner coworking locations through Real Estate Consultants, securing deals valued at ₹1.9 Cr+
• Managed lead-to-close sales cycle across Delhi, Punjab, and Uttar Pradesh for IWG’s partnership solutions
• Secured board-level approvals by aligning with the Country Partnership Director and Global Legal Teams
• Managed post-deal client partnerships for satisfaction, onboarding, and business continuity

Leading retail operations and management in eyewear.

• Managed 10 stores in South Delhi, aiming to increase revenue from ₹4.2 crore to ₹5.4 crore.
• Coached a team of 10 store managers to enhance operational autonomy.
• Drove the region's NPS from 73% to 86%.
• Improved conversion rates from 24% to 30%.

Oversaw brand operations and strategic management

• Managed over 15 exclusive brand outlets with an annual revenue exceeding ₹60 crore
• Led a team of 15 Store Managers, improving store conversion rates from 26% to 34%
• Launched 8 COCO stores, including 3 of the largest in India

Managed store operations and team leadership

• Increased store business from ₹14 Cr to ₹23 Cr
• Controlled shrinkage from -4% to -0.76%
• Launched Mega Event, improving store walk-ins by 9%.
• Improved store conversion from 28% to 36%, and NPS from 75% to 88%
• Improved store's safety from 83% to 94% to meet Decathlon standards

Handled department operations and recruitment

• Managed the performance of the sport fitness department, the second highest store revenue contributor at 24%
• Improved customer satisfaction NPS from 71% to 88%
• Improved department conversion from 28% to 37%, and NPS from 78% to 89%