Nikhil Meshram
Pune
Summary
Customer Care Executive with years of experience in delivering exceptional customer service in BPO and telecom environments. Proven ability to resolve customer issues efficiently, while maintaining high customer satisfaction. Strong communication skills, excellent problem-solving abilities, and a customer-first attitude. Proficient with CRM tools and experienced in handling voice and non-voice support across various platforms.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
WNS Global Services
Pune
04.2023 - Current
- Handled customer inquiries and complaints via calls and emails with a professional and empathetic approach.
- Ensured quick resolution of customer concerns, consistently achieving 95%+ customer satisfaction scores.
- Logged all customer interactions in CRM and ensured timely follow-ups.
- Collaborated with internal departments to provide accurate and prompt solutions to customer issues.
- Maintained adherence to quality standards and service-level agreements (SLAs).
Customer Service Associate - Technical Support
Vodafone India Services Pvt. Ltd.
Pune
11.2019 - 11.2021
- Delivered tier-1 and tier-2 customer service for telecom products and services.
- Resolved both technical and non-technical queries from customers with high efficiency.
- Assisted customers with billing, account setup, and connectivity issues.
- Provided detailed and clear communication, ensuring customers understood solutions and next steps.
- Recognized for reducing escalation cases by 35% through first-contact resolution strategies.
Customer Support Representative
Tech Mahindra Business Services
Pune
03.2018 - 11.2018
- Provided front-line customer service for telecom clients across India and international markets.
- Performed troubleshooting over calls and emails to resolve customer issues.
- Recorded customer feedback and escalated complex issues appropriately.
- Ensured compliance with data protection and call handling protocols.
Education
HSC - Science
Marathwada Mitra Mandal's Junior College of Science
Pune01.2012
SSC -
St. Aloysius School
Rimjha, MP01.2009
Skills
- Customer Service & Support
- CRM Tools
- Call Handling & Email Support
- Conflict Resolution & Escalation Handling
- Voice & Non-Voice Process
- MS Office & Excel
- Communication & Soft Skills
- Basic Technical Troubleshooting
Personal Details
- Gender : Male
- Marital status: single
- Nationality: Indian
- Date of birth: 08/05/1993
- Languages : English, Hindi, Marathi
Timeline
Customer Care Executive
WNS Global Services
04.2023 - Current
Customer Service Associate - Technical Support
Vodafone India Services Pvt. Ltd.
11.2019 - 11.2021
Customer Support Representative
Tech Mahindra Business Services
03.2018 - 11.2018
HSC - Science
Marathwada Mitra Mandal's Junior College of Science
SSC -
St. Aloysius School
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