Nikhil Mishra

• Handling a team of Inside Sales Associates
• Managing and driving the sales for the team
• Responsible for customer retention
• Analyzing and utilizing campaigns to generate maximum revenue and target potential lead sources
• To ensure the maximum number of sales in a given time period
• Managing existing clients and acquisition of new clients
• To ensure customer satisfaction
• Actively involved of training of new recruits in UPSC department
• SMS/Email Communication/Campaigns
• Involved in analysis and effective implementation of the campaign
• Using Leadsquared and CRM platform for lead capture automation, lead nurturing, sales acceleration and analytics

Extracts lead data using Lead Squared, derived visualizations through CRM reports in order to extract meaningful insights and achieved better leads to sales conversion approx to 10% -Pioneered go-to-market strategy and revenue generation of the forerunner product BYJU's Tablet Learning Program(IAS&CAT) and BYJU's Classes- Adaptive Learning Tool with INR 1.5L per week

• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Gained knowledge of company policies, protocols and processes.