NIKHIL M S

• Acquiring new clients and increasing revenue from existing client
• Have secured deals with well-known brands in FMCG, CPG, Construction Materials and others..
• Hold quarterly meetings with customer success managers and their clients in order to improve customer success and make recommendations as required
• Work with customer success managers to guarantee sustainable account growth across the whole client lifecycle
• Responsible for monitoring current project implementations and advising AMs on necessary areas
• Responsible for the 10% Q-O-Q growth of the Account Portfolio through upselling and cross-selling
• Generate referrals from customers by leveraging existing relationship

Key value add:

• With a deal value of over 1 Crore, got the largest business transaction the organisation has ever closed
• Worked closely with one of the "Big Four" consulting firms to comprehend the field sales level needs for a big construction materials brand, gave the appropriate recommendations, and implemented our solution
• Implemented Microsoft project online to track current implementations, resulting in improved communication and clear visibility of the whole project to all stakeholders, allowing for quicker action in the event of dependencies or deviations
• Implemented Hubspot in order to give a transparent sales management system (visibility to sales pipeline, meeting schedules, and quotas) and more personalised follow-ups with automated emails.

• Built strong relationships with prospects and current clients
• Responsible for the entire sales process, from prospecting to closing the deal
• Understanding the Client's Primary Business Problem and Needs (FMCG/FMCD/Construction Materials/Distillery) and mapping it to the SalesDiary platform in order to automate and optimise the whole sales process and facilitate sales growth
• Responsible for project implementation and close account monitoring beginning with client acceptance rate, performance, compliance, and sales growth
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Sharing strategic sales data reports to C-level executives that identify areas of improvement/strength to increase the client's sales revenue
• Responsible for account renewal and retention
• Collaborating with the product team to integrate user experience with product development
• Analyze market gaps and promote strategic product improvements

Key value add:

• Maintained a portfolio of enterprise clients that accounted for about 30 % of the company's recurring revenue
• Exceeded annual revenue goals by 20% to 30% for two consecutive years
• Identified a opportunity to have a simplified self onboarding sales force automation tool for distributors and small enterprises, and worked to product team from product ideation till Go to market strategy
• Worked on detailing out the requirements for a revamp of Lead management and collaborated closely with the designer on UI/UX
• Worked with the Business Head to create a process for Technical Support and Build.

• Identify and qualify leads from various sources as sales opportunities
• Closely worked with the Sales Director and CEO during Sales Presentations and assisted them in closing deals
• Offered continuing post-sale assistance for clients, guaranteeing their success throughout the implementation phase and beyond
• Managed a portfolio consisting of Small and Medium-sized clients
• Generate and present clients with adoption reports
• Developed sales collateral used to educate consumers about the value of our products and offerings

Key value add:

• Obtained a 0% churn rate on the handled portfolio
• Signed the company's first-ever annual contract

• Managing employees and ensuring they have the necessary training to do their duties
• Developing an event budget based on estimated attendance figures
• Examining contracts to ensure there are no issues with dates, places, or other specifics
• Oversees all administrative responsibilities related to assigned events, including scheduling and attending design meetings, vendor meetings, site visits, manages onsite event set up, build, and break down and timely submission of all debits, purchase orders, and check requests
• Managed large events such as the Annual Conference of the Association of Doctors of India, which drew over 20,000 people.