Nikhil Nagwekar
Bangalore
Summary
Dynamic Regional Leader at Amazon Web Services (AWS) with a proven track record in budget management and strategic planning. Enhanced operational efficiency and employee performance through targeted training and conflict resolution. Successfully revitalized business plans, driving significant profit growth while fostering a collaborative team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Leader APAC
Amazon Web Services (AWS)
Bangalore
04.2022 - Current
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Identified and brought on board new employees who added value and talent to department.
- Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Led community engagement and corporate social responsibility initiatives within the region.
- Coordinated with HR to recruit, hire, and retain top talent within the region.
- Created and managed a budget for the region, ensuring effective use of resources.
- Organized and oversaw capital improvement projects to maintain business viability.
- Planned, executed, and achieved financial objectives through expense control, loss prevention, and store contributions.
- Reduced process lags by training employees on best practices and protocols.
Enterprise CS Manager
Amazon Web Services (AWS)
Bangalore
04.2020 - 04.2022
- Analyzed market trends and competitor activity to inform business strategy.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established processes to ensure efficient workflow throughout the organization.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with regulatory requirements and industry standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
Team Manager
Amazon Web Services (AWS)
Bangalore
05.2018 - 04.2020
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Produced thorough, accurate and timely reports of project activities.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Led regular team meetings to communicate current business trends and relevant updates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced team communication through the introduction of new collaboration tools, improving project coordination.
- Created and managed budgets for travel, training, and team-building activities.
- Supported HR staff with recruiting and retaining high-performing talent.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
Manager Operations
Jamcracker Software Pvt Ltd
Bangalore
04.2017 - 04.2018
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Proposed or approved modifications to project plans.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Created and managed budgets for travel, training, and team-building activities.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Assistant Manager Operations
Jamcracker Software Pvt Ltd
Bangalore
10.2012 - 04.2017
- Educated operations team on best practices, company policies and service excellence standards.
- Monitored production processes and quality standards to ensure compliance with company policy.
- Coordinated the daily operations of the organization, including staffing, scheduling, budgeting, and inventory control.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed annual budgets based on projected expenses related to operations.
- Implemented new policies and procedures to enhance operational efficiencies.
Program Lead
Jamcracker Software Pvt Ltd
Bangalore
10.2011 - 10.2012
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Level 3 Engineer
Jamcracker Software Pvt Ltd
Bangalore
04.2010 - 10.2011
- Analyzed customer requirements to design, configure, and implement complex networking solutions.
- Finished projects on time and within budget.
- Enforced policies around user access control based on roles within an organization's hierarchy structure.
- Created accurate project specifications, documenting in technical manuals.
- Conducted analyses addressing failure, reliability or yield improvement.
- Completed regulatory documents concerning safety issues.
- Prepared estimates and budgets.
Network L2 Engineer
E4E Services Pvt Ltd
Bangalore
01.2005 - 04.2010
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Secured network systems by establishing and enforcing access control policies.
Education
Bachelor of Computer Applications -
BCA
IndiaSkills
- Budget management
- Operational planning
- Employee recruitment
- Performance analysis
- Project management
- Data analysis
- Team building
- Customer service
- Conflict resolution
- Regulatory compliance
- Strategic planning
- Community engagement
- Process improvement
- Resource allocation
- Financial forecasting
- Decision-making
- Teamwork and collaboration
- Client relationships
- Team leadership
- Staff training and development
- Task prioritization
- Time management abilities
- Written communication
- Product knowledge
- Goal setting
- Customer retention
- Account management
- Performance reporting
Certification
Project Management Professional
(PMP)
Microsoft Certified Professional
ITIL® Foundation Certificate in IT
Service Management
AWS Certified Cloud Practitioner
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Regional Leader APAC
Amazon Web Services (AWS)
04.2022 - Current
Enterprise CS Manager
Amazon Web Services (AWS)
04.2020 - 04.2022
Team Manager
Amazon Web Services (AWS)
05.2018 - 04.2020
Manager Operations
Jamcracker Software Pvt Ltd
04.2017 - 04.2018
Assistant Manager Operations
Jamcracker Software Pvt Ltd
10.2012 - 04.2017
Program Lead
Jamcracker Software Pvt Ltd
10.2011 - 10.2012
Level 3 Engineer
Jamcracker Software Pvt Ltd
04.2010 - 10.2011
Network L2 Engineer
E4E Services Pvt Ltd
01.2005 - 04.2010
Bachelor of Computer Applications -
BCA
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