NIKHIL NAIR

• Aligned Whatfix product solutions with enterprise goals by collaborating with cross-functional stakeholders, improving feature adoption and enhancing the associate UI experience.
• Designed and executed strategies to drive feature adoption and boost onboarding effectiveness using Whatfix, increasing product engagement across key enterprise clients.
• Spearheaded user research and synthesized qualitative + quantitative analytics insights to guide product decisions, enhancing usability and creating high-impact features.
• Collaborated with product and engineering teams to define usage success metrics, identify efficient user journeys and prioritize improvements influencing the roadmap based on real-time data and feedback.
• Partnered with User advocacy and development teams in sprint planning and product design, ensuring feedback shaped the development of intuitive user-centric features.
• Developed scalable training materials and documentation to support feature launches and change enablement.
• Implemented an agile phase-gate QA model for product content delivery, raising internal quality and consistency standards.
• Drove change management and stakeholder alignment during rollouts, acting as a strategic liaison between technical, business, and operational teams with analytics-driven insights.
• Delivered data-driven reports and adoption metrics to leadership and client teams, providing insights that accelerated roadmap prioritization and go-to-market strategies.

Handled Account Management and Customer Success for 2 PGP and 1 Master Degree programs.

Functionalities:

• Working directly with Leadership and managing functions viz. SDRs, Marketing and Customer Success.
• Increased customer satisfaction by resolving issues of On-going PGP customers and then enrolling them into Masters Program Via SDRs.
• Created smoother customer onboarding process via LMS integration to University portal.
• Researched competitors activities and products to uncover USP.
• Instrumental contribution in product management and execution with Deakin University faculty and internal teams.
• Lead Customer Lifecycle - onboarding and implementation, through adoption, enablement, and renewal achievement metrics.

• Confer with potential customers regarding professional career growth needs and advise customers on types of courses to purchase.
• Prospect and establish new customers, growing existing customer relationships, and providing customer service.
• Handled team of 7 people under BI and SAP category.

Responsible for B2C and B2B Sales of K-12 Learning programs

• Achieved 150% individual target of 3L during off-season (March)
• Solely responsible for converting and closing deals for the state of Kerala with team of 5 Direct Sales executives.
• Hands on experience in Sales Based CRM Software LEADSQUARED.
• Managed product Delivery Via In-House and Logistics partner platforms.