Nikhil Nanda
Gurgaon
Summary
Travel professional with over 7 years of experience in international travel operations, specializing in premium and business-class bookings for US-based clients. Skilled in Amadeus and Sabre GDS for PNR creation, fare quoting, exchanges, cancellations, and managing complex itineraries. Strong track record of accuracy, quality adherence, and building client trust — achieving over 25% repeat and referral business. Experienced in training teams, improving processes, and collaborating with consolidators for better fares. Passionate about delivering personalized, high-quality travel experiences and eager to grow within a company that values service excellence, innovation, and continuous learning.
Overview
2026
2026
years of professional experience
Work History
Travel Advisor
Okugu Tech Pvt Ltd
10.2024 - Current
- Specialized in business and first-class international travel, providing end-to-end service to high-net-worth individuals, corporate executives, and leisure travelers.
- Successfully managed client portfolios, acting as a personal travel advisor with a focus on relationship-building and repeat business.
- Expert in fare negotiation and optimization, saving clients an average of 25–35% compared to standard published fares.
- Assisted with itinerary design, including multi-stop routes, layover planning, and lounge/hotel arrangements, ensuring comfort and convenience.
- Delivered white-glove customer service — from initial consultation through ticketing, payment, and post-booking support.
- Maintained a 4.6/5 client satisfaction rating, consistently praised for responsiveness, professionalism, and personalized care.
- Skilled in CRM tools, Sabre (GDS system) , and digital quote-sharing platforms to streamline communication and booking processes.
- Contributed to company growth by driving repeat and referral business, strengthening long-term customer loyalty.
Team Leader, Sales Operations
Travel Siara Pvt Ltd
09.2021 - 10.2024
- Led a team of travel consultants managing US-based travel requests using Amadeus GDS, ensuring compliance with fare rules and GDS protocols, resulting in a 20% increase in team performance.
- Trained agents on Amadeus through regular coaching and live case sessions, achieving a 15% increase in team productivity.
- Ensured compliance with company policies and quality standards, maintaining high accuracy in ticket issuance and post-sales support.
- Conducted weekly sales reviews and reporting to senior management, highlighting trends, forecasts, and process improvements.
- Played a key role in onboarding and training new hires, fostering a strong customer-first culture across the sales team.
Subject Matter Expert
Sprucefly Consulting Pvt Ltd
2018 - 10.2021
- Handled inbound calls from US-based clients and booked domestic and international flight itineraries using Amadeus GDS,ensuring compliance with airline rules and internal quality standards.
- Delivered excellent customer service, achieving high satisfaction and repeat bookings by accurately managing fare pricing,ticket exchanges, and cancellations, increasing customer satisfaction rates by 25%.
- Promoted from Travel Advisor to Subject Matter Expert (SME) for consistent performance and product knowledge, maintaining strong quality adherence through precise fare rule communication and booking execution.
Education
Bachelor of Arts - Arts And History
Jaipur National Open University
Jaipur, India06-2022
Skills
- Client Relationship Management
- GDS Knowledge - Amadeus & Sabre
- Multitasking & Time Management
- Communication & Presentation
- Problem Solving & Conflict Resolution
- Travel Industry Expertise
Accomplishments
- Achieved 25% repeat and referral business at Okugu Tech Pvt Ltd.
- Maintained 100% attendance for 2 consecutive years at Travel Siara.
- Awarded “Best Team Leader” for 2 years at Travel Siara.
- Promoted to SME at SpruceFly within 2 years.
Timeline
Travel Advisor
Okugu Tech Pvt Ltd
10.2024 - Current
Team Leader, Sales Operations
Travel Siara Pvt Ltd
09.2021 - 10.2024
Subject Matter Expert
Sprucefly Consulting Pvt Ltd
2018 - 10.2021
Bachelor of Arts - Arts And History
Jaipur National Open University