Nikhil Navale
Area Operations Manager
Mumbai,MH
Summary
Dynamic and highly skilled professional in hotel housekeeping within the hospitality industry, with a proven track record in leadership, operational excellence, and organizational development. Expertise includes all aspects of housekeeping and laundry operations, ensuring the highest standards of cleanliness and guest satisfaction. Renowned for motivating team members to excel while fostering a collaborative and innovative work environment. Committed to driving continuous improvement and enhancing service quality through effective training and development initiatives.
Overview
11
11
years of professional experience
Work History
Area Operations Manager
Saffron Studios Pvt Ltd
10.2023 - Current
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
- Develop, implement, and maintain quality assurance protocols
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
- Ensure that operational activities remain on time and within budget
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problems.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with legal and safety departments to ensure that activities remain compliant
- Oversee materials and inventory
- Conduct budget reviews and report cost plans to upper management
Housekeeping Manager
Paramount Riverfront Resort & Spa
05.2022 - 06.2023
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
- To adhere to all meetings such as health and safety, infection prevention and control, and monthly team meetings.
- Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the Hotel.
- To monitor and maintain good working relations with suppliers for linen, general and clinical waste, window cleaning, cleaning products, and outside companies for deep cleaning.
Housekeeping Executive
Four Points by Sheraton Navi Mumbai Vashi
12.2020 - 04.2022
- To monitor and maintain good working relations with suppliers for linen, general and clinical waste, window cleaning, cleaning products, and outside companies for deep cleaning.
- Managing 35 members of staff.
- Training junior floor members to ensure and promote the highest of branded standards within the department.
- Assisting with stock and ordering every week
- Maintaining health and safety practice
Housekeeping Supervisor
ITC Maratha, Luxury Collection Hotel Mumbai
02.2019 - 06.2020
- Seasoned associate with an eye for detail at the busiest airport hotel in the city.
- Assigned colleagues to specific shifts and room blocks based on abilities and daily requirements.
- Inspect designated hotel areas including guest rooms, public areas, executive offices and business centers after being cleaned by colleagues to ensure the highest quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
- Responsible for VVIP arrival rooms and their inspections.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in assignment sheets.
- Communicate issues to the next shift with the complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Ensure all common areas are spotless, clean, and thoroughly sanitized.
- Evaluate team member performance and adjust training based on the needs of the hotel.
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area.
- Inspect vacant ready and inspected rooms daily to ensure corporate standards are met or exceeded at all times, offering the best experience to guests.
- Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns.
- Maintaining positive control of all hotel supplies, and equipment, minimizing theft and misuse with proper inventory control.
- Assigning specific shifts to colleagues and room blocks cleaning based on abilities and daily requirements.
Housekeeping Supervisor
IHG Hotels
03.2018 - 01.2019
- Improved process efficiency through effective inventory control in alignment with client standards.
- Communicated repair needs to maintenance staff.
- Ensured guest room status is communicated to the Front Desk in a timely and efficient manner
- Worked with the front desk to respond promptly to all guest requests.
- Inspected guest rooms daily.
- Obtained a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
- Inventoried stock to ensure adequate supplies.
- Participated in departmental meetings and continually communicated a clear and consistent message regarding the departmental goals to produce desired results.
- Delegated assignments and supervised am and pm room attendants and housemen and Monitored daily turndown schedule to ensure enough coverage.
- Assisted in maintaining and controlling all housekeeping equipment.
- Maintained and monitored lost and found procedures and policies according to IHG brand standards.
- Respond and follow through on guest requests, concerns, and problems to ensure the guests' satisfaction.
- Utilized Opera PMS for reporting and verifying room status; and various reports between Front Desk and Housekeeping.
- Monitor work orders submitted to engineering and follow up to ensure timely completion.
Housekeeping Executive
Fairmont Jaipur Accor Hotels
02.2017 - 03.2018
- Assigned associates their duties inspected the areas, and investigated the causes of complaints regarding housekeeping services and equipment.
- Obtained prospective checkouts and stay-overs to prepare work assignments.
- Examined the hotel premises building to determine the need for repairs, maintenance and various cleaning issues.
- Worked effectively with the engineering team on guest room maintenance needs and communicated effectively with relevant colleagues.
- Conducted monthly inventory counts on all linen and hotel supplies to reduce waste and theft.
- Submit daily comprehensive reports on room status, discrepancies, resolved issues, and repairs as and when required.
- Trained, supervised and monitored the quality work of other housekeepers in clean rooms.
- Supervised daily shift operations and ensured compliance with all housekeeping policy.
Housekeeping Associate
The Leela Mumbai International Airport
07.2015 - 01.2017
- Responded promptly to requests from guests and other departments in the hotel.
- Obtained the list of rooms to be cleaned immediately and the list of prospective checkouts or discharges to prepare for work assignments.
- Inventoried stocks to ensure adequate supplies and purchased new furnishings.
- Handled guest queries and complaints with the assistance of senior associates.
- Followed all company and safety & security policies and procedures.
- Assisted the team members whenever the workload was heavy in the team.
- Completed schedules and training as requested by the hotel management.
- Performed other duties as and when assigned.
Industrial Trainee
Various Hotel Brands
- Completed Industrial Training with the Park Hotels and Four Points by Sheraton Mumbai
- Food production and services.
- Food and Beverages services.
- Housekeeping
Education
Bachelor of Science - Hospitality And Tourism Management
SP More Foundation Hotel & Tourism Management
04.2001 -
Skills
Proficient in MS Office
Project management skills
Problem-solving
Time management
Problem-solving abilities
Organizational skills
Hazard identification
Active listening
Interests
Traveling, Gaming, Workout, Playing Cricket
Section name
Passport Number: N8903493
Timeline
Area Operations Manager
Saffron Studios Pvt Ltd
10.2023 - Current
Housekeeping Manager
Paramount Riverfront Resort & Spa
05.2022 - 06.2023
Housekeeping Executive
Four Points by Sheraton Navi Mumbai Vashi
12.2020 - 04.2022
Housekeeping Supervisor
ITC Maratha, Luxury Collection Hotel Mumbai
02.2019 - 06.2020
Housekeeping Supervisor
IHG Hotels
03.2018 - 01.2019
Housekeeping Executive
Fairmont Jaipur Accor Hotels
02.2017 - 03.2018
Housekeeping Associate
The Leela Mumbai International Airport
07.2015 - 01.2017
Bachelor of Science - Hospitality And Tourism Management
SP More Foundation Hotel & Tourism Management
04.2001 -
Industrial Trainee
Various Hotel Brands