Nikhil Negi
Team Leader
Faridabad,HR
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Team Leader – Operations
Ameriprise Financial
09.2016 - Current
- Growth Path: Associate → Senior Associate → Coach → Team Leader
- Lead and manage 12–18 FTEs, ensuring optimal productivity, attendance, skill coverage, and engagement.
- Own day-to-day operations with adherence to SLAs, quality benchmarks, turnaround times, and compliance standards.
- Conduct regular performance reviews, coaching sessions, and corrective action plans for team members.
- Drive quality improvement and defect reduction initiatives to improve First-Time-Right outcomes.
- Handle client and internal escalations, ensuring timely resolution and stakeholder satisfaction.
- Prepare and present weekly/monthly MIS, dashboards, and operational performance reports.
- Ensure SOP adherence, audit readiness, and control effectiveness across operations.
Process Developer
Genpact
09.2012 - 04.2016
- Growth Path: Process Associate → Process Developer
- Supported day-to-day operations of a 12-member BFSI operations team.
- Acted as SPOC for escalations, ensuring service continuity and SLA adherence.
- Developed domain expertise in transaction posting, chargebacks, and debit card claims.
- Assisted managers with performance tracking, reporting, and issue resolution.
Education
Bachelor of Commerce (B.Com.) -
Maharshi Dayanand University
Faridabad01.2012
Skills
Leadership and team development
Certification
Project Management Professional (PMP) – 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Improved process quality from 92% to 98.6% through targeted coaching, tighter controls, and consistent performance monitoring.
Successfully scaled teams from 8 to 18 FTEs while maintaining 100% SLA compliance.
Built multi-skilled teams capable of handling complex workflows with minimal supervision.
Timeline
FINRA Series 7 & Series 63 – 2024
11-2024
Project Management Professional (PMP) – 2023
11-2023
Team Leader – Operations
Ameriprise Financial
09.2016 - Current
Process Developer
Genpact
09.2012 - 04.2016
Bachelor of Commerce (B.Com.) -
Maharshi Dayanand University