Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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NIKHIL NITIN SAWANT

Theresa

Summary

Statement of purpose: Looking forward to working in a challenging environment demanding all my skills and adapting myself in different fields for the development of the organization with impressive performance.

Overview

18
18
years of professional experience

Work History

Reporting – Manager

Department
12.2003 - 11.2020

Sr. Lead

Department, Fraud Risk Department
03.2003 - 01.2003
  • Work Related Activities: -
  • Coordinate with 3rd party agencies related to fraud on UPI:
  • We have hired an agency for seeding fraud related account details on social media platforms ( Facebook, WhatsApp, twitter, OLX etc)
  • Handling LEA (Law enforcement agencies) mails :
  • Handle LEA mail which we received from all over India and provide them their request data
  • Testing on UPI apps :
  • Testing how fraudsters do frauds on UPI apps, try to find some loopholes and fill it ASAP
  • Daily Working on Excel for MIS / reports activity :
  • Working on a particular and requested MIS / reports on a daily basis
  • Handling the Team mail :
  • Handling team mails and outside mails
  • Handling Cyber portal cases & shared requested data :
  • Other than LEA mails we also received approx 400-500 cases on a daily basis by cyber police on the official cyber portal for that we have particular automation
  • Shared mails to Beneficiary banks about suspicious fraud relevant account details & VPA’s :
  • Alert banks about their customers' fraud related activities and until investigation gets completed the suspicious UPI ID will be frozen
  • Worked with “Atom Technologies” Payroll of TNT Placement
  • Atom Technologies now known as “NTT Data”.

Assistant Manager

Kotak Mahindra bank
04.2003 - 1 1
  • Reporting – AVP
  • Department
  • Transaction monitoring for UPI :
  • Monitoring live alerts for UPI product, Experianced most of live incidents with customer and different types of frauds
  • After 3 months in Trasaction monitoring I have been shifted to UE analysis for Digital products
  • Looking after UE for product - UPI/NB/MB & PG :
  • UE is basically a complaint/dispute filed by a customer for their account, Handling UE data of mentioned product which we received from the CEC team and all over the branch of Kotak with use of some protal's we check for an alert which we created for customers account safety
  • Rule creation & modification:
  • According to UE, we make some modifications in the rules if needed and also try to create a rule which is more efficient in all ways based on Fraud trends and patterns
  • Analysis and discussion:
  • The ones which are not alerted we analyze them, looking for new trend patterns in it, share reports with seniors and other teams to understand new things in it
  • Coordinate with our analyst who is attending calls with customers on our alerts/rules
  • Data management of UE :
  • Managing data of multiple product which includes maunally work, automation files, Analysis, discussion and review points, requirements for each product and some daily files
  • Working with NPCI (National payment corporation of India) on payroll of Mind Pool.

Education

B.COM - Account and Finance

Laxmichand Golwala College
01.2020

H.S.C -

H.V.K. Tanna College
01.2017

S.S.C -

Theresa High School
01.2015

Skills

  • COMPUTER SKILLS:
  • Computer Application (MS-Office, Word, Excel and Outlook)
  • Internet Proficiency
  • Personal Details:
  • Date of Birth: 28th Nov 1999
  • Marital Status: Unmarried

Accomplishments

  • Working on concerned portal for merchant MID Creation (Information page, Net banking
  • IPG, UPI, EMI, AMEX, Payne Drop verification and Bank details)
  • Coordinating with other teams :
  • Coordinating with Sales back office / DEV Team etc for the discrepancy in MID’s and for other queries
  • MIS / reports activities :
  • Prepare a report of Bharat QR merchants, Amex, Net banking, credit & debit cards etc shared with the concerned person
  • Bulk activities & corrections :
  • Handling bulk Activities of team and support seniors for their activity like merchant individual codes of IPG and NB products
  • Merchants On-boarding :
  • Verifying documents and requirements of merchants if it fits in criteria we onboard the merchants like MGALLA, Razorpay, ISG etc on a particular portal of the company
  • Handling the Team mail :
  • Handling team mails and outside mails
  • Signature
  • Nikhil N Sawant

Languages

  • English, Hindi and Marathi.

    • Timeline

    Reporting – Manager

    Department
    12.2003 - 11.2020

    Assistant Manager

    Kotak Mahindra bank
    04.2003 - 1 1

    Sr. Lead

    Department, Fraud Risk Department
    03.2003 - 01.2003

    B.COM - Account and Finance

    Laxmichand Golwala College

    H.S.C -

    H.V.K. Tanna College

    S.S.C -

    Theresa High School

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