Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Nikhil Pandey

New Delhi

Summary

Highly accomplished and results-driven E-commerce Manager with a proven track record of successfully managing and growing online businesses. Seeking an opportunity to leverage expertise in e-commerce strategy, digital marketing, and team leadership to drive revenue and elevate customer experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ecommerce Account Manager

Meher Collection U/O Tempus Gems Pvt Ltd
11.2017 - Current
  • Managing multiple e-commerce portals like Amazon, Myntra, Flipkart, Meesho, and others requires a strategic approach to ensure efficiency, growth, and customer satisfaction.
  • Maintain consistent product listings across all platforms, including accurate product descriptions, images, and pricing.
  • Optimize product titles and descriptions for each platform's search algorithms.
  • Develop a dynamic pricing strategy that considers competition, demand, and seasonality.
  • Streamline order fulfillment processes to ensure timely shipping and delivery.
  • Establish good relationships with account managers or support teams on each platform.
  • Developed and implemented ecommerce marketing strategies to increase website traffic.
  • Delivered marketing strategy updates to upper-level management.
  • To creating more sales and Profit
  • Managing Inventory of Both online and offline Sales
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored staff performance and addressed issues.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Optimized existing landing pages by utilizing A and B testing techniques.
  • Researched different vendors for product purchasing opportunities and price comparisons.
  • Performed quality assurance testing of all features before launch on production servers.
  • Achieved cost-savings by developing functional solutions to problems.

Manager

Tempus Gems pvt Ltd
Chhatarpur
11.2017 - Current
  • Orchestrated the end-to-end management of Tempus Gems off shoot brands DULI, MEHER COLLECTION etc
  • Online presence, overseeing a cross-functional team to drive sales growth and enhance brand visibility
  • Developed and implemented comprehensive e-commerce strategy, resulting in a 35% increase in online revenue within the first year
  • Led the successful launch of an e-commerce platform, driving online sales and expanding the customer base
  • Managed e-commerce platform like Amazon,flipkart,Myntra, Meesho, Jio Mart etc
  • Managed a team of 20 people's
  • Strategically managed SEM and SEO campaigns, resulting in a 40% increase in organic search traffic and a 20% decrease in customer acquisition costs
  • Analyzed market trends and customer behavior to identify growth opportunities, leading to the introduction of new products tailored to online consumer preferences
  • Handle social media accounts single handedly.
  • Managing a team of 15 employees to ensure efficient operations and customer service
  • Developed and implemented a cost-saving system to reduce overhead expenses
  • Participated in the planning and execution of successful marketing campaigns
  • Conducted weekly team meetings to review progress and address any issues
  • Delegated tasks and responsibilities to team members in order to maximize productivity
  • Created and maintained an accurate system for tracking customer orders and sales
  • Monitored daily operations to ensure compliance with company policies and procedures
  • Developed and maintained positive relationships with clients and staff
  • Developed and implemented strategies to improve customer satisfaction and loyalty
  • Evaluated team performance and provided feedback and support to employees
  • Started Showcasing Products online in Exhibitions at Popular Places Like: Worldmark(Gurugram), Ambience Mall (Gurugram), Select City Walk (Delhi), Vasant Vihar Club, Panchshila Club etc

Customer Service Associate

Devyani International Limited (Costa Coffee)
01.2016 - 10.2017
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Mentored junior team members and managed employee relationships.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported sales team members to drive growth and development.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Became AREA CHAMPION within 6 months after Joining

  • Promoted available products and services to customers during service, account management and order calls.
  • Greeted customers and identified their needs.

Education

BACHELOR OF SCIENCE - Science

IGNOU
New Delhi
06-2023

12th - Science

Guru Harkrishan Public School
New Delhi, India
01.2016

Skills

  • Microsoft Office
  • Photoshop
  • E-commerce photography
  • Canva
  • Handling e-commerce seller platforms etc
  • Action Planning
  • Brand Development
  • Customer Service
  • Operations Management
  • Account Management
  • Sales Targeting
  • Brand Marketing
  • Customer Order Management
  • Social Media Savvy
  • Advertising Campaigns
  • Price Schedules
  • Direct Sales
  • Sales Process

Websites

Certification

  • Star Performer, Costa Coffee, 2016, Certified for best performance and driven sales
  • Area Champion, Costa Coffee, 2017, Participated in a competition for Championship with other co-workers from different states
  • Diamond Essential Course, DE BEERS Group, 2020, Certified in completion of diamond foundation course
  • Diamond Essential Course, Gemological Institute of America, 2020, Completion of Diamond Essential Course

Languages

Hindi
First Language
English
Beginner
A1
Punjabi
Beginner
A1

Timeline

Ecommerce Account Manager

Meher Collection U/O Tempus Gems Pvt Ltd
11.2017 - Current

Manager

Tempus Gems pvt Ltd
11.2017 - Current

Customer Service Associate

Devyani International Limited (Costa Coffee)
01.2016 - 10.2017

BACHELOR OF SCIENCE - Science

IGNOU

12th - Science

Guru Harkrishan Public School

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Nikhil Pandey