Nikhil Patel

Supported OS - Windows(Win2016), AIX, Linux (RHEL8.10 and SLES15SP5), Oracle

Supported DB - SAP HANA (SPS07 Rev78), DB2 (v11.5.9.0), Max DB (7.9.19.06), Sybase

Regions Covered - GLOBAL, FUSION, EUR, AAR, AMER

Supported Technology - SAP ECC, SAP S4/HANA, SAP NWA, Content Servers, Cloud Connectors, SoluQon Manager, Wily, Trex, Web Dispatchers, BOBI, Landscape Management (LAMA), Config tool, SAP Routers

Supported Landscapes - PLM, CFIN, IFIN, CLM, MDG, SRM, GMMD/BPM, EMS, BPC, NWG, ADS, GRC.

• Patching Activities - Kernel Upgrades, DB2 Fix Pack Upgrades, Host agent upgrades, Java Virtual Machine (JVM) upgrade, HANA DB patching, ST-PI & ST-A/PI plugin upgrades, DAA Installations, SAPACTEXT upgrade, HANA XSA Upgrades. Tools - SUM, SPAM, SAINT, SWPM
• SAP HANA - Overall Daily monitoring for over 15 HANA Prod boxes across all regions via (daily backups completion, all services running, data/log area threshold value, Alerts, Replication - HSR), HANA Parameter update, HANA User maintenance, HANA Defragmentation.
• SAP DB2 - Daily monitoring for DB2 boxes ensuring DB is up and running fine and key sapdata and db2 Filesystem in threshold and HADR replication is fine along with Standby Replay Log checks and Cluster in auto mode for cluster setup, Table space state.
• Tables Cleanup - Identifying top tables in DB2/HANA Databases and categorising them into BASIS and Functional tables and looking for pruning/housekeeping opportunities followed by Re-org/LHWM or De-frag for reclaiming the free space at table level. Performing Disk uplikment.
• SAP Landscape Management (LAMA) - SPOC for LAMA for entire Unilever where we use LAMA for Setting up Snooze schedules for auto stop/start along with configuration and setup of new systems, leveraging LAMA for stop/start of systems and Dashboard Overview as well.
• Disaster Recovery (DR Drills) - Performed successful end-to-end DR Drills for more than 30 + SC1/DR1 category system.
• ITM Windows - Using ITM Windows for performing various patching & stop/starts.
• EWA Analysis - Performing in depth end-to-end EWA analysis on 10+ systems on monthly basis and sharing analysis to stakeholders with end goal of turning overall system status to GREEN
• SAP Market Place - OSS ID creation [HTTP, R3, WTS], raising OSS & working with SAP on issues, troubleshooting SAP connection issues, frequently downloading patches etc.
• Migrations - Supported in ACM Migration [on-premise to cloud], UNIX to LINUX OS Migration, NFS to AFS Migration, RISE Migration (Pre and Post activities)
• Service Now (SNOW) Tool - Expertise in handling Snow Incidents, SR's, PT's, Incident Hygiene and standard ITIL practices, delivered 1000+ tickets within SLA to satisfaction of customer.
• Platform Connects - Managing weekly connects with Service owners and clients to keep track of issues and ensuring deliverables are met as per client expectations.
• Content Server - Worked on SIOS Data Keeper and Failover cluster manager Concept for monitoring the roles/drives and ensuring the replication is intact.
• Monitoring & troubleshooting - Performed SAP system monitoring, Health checks, and troubleshooting of system slowness issues Response Time, CPU Utilisation and Memory Alerts.
• Handled critical and high-priority issues, Have imported TR's manually and via the G-CHARM tool, Implemented various SNOTES, Client Administration, Mail configuration(SCOT, SOST)
• Vulnerability Remediatioon/PEN Test, SID Tracker Maintenance, Launching Config tool, Certificate Renewal (ABAP, JAVA, Windows[sapgenpse]), Stop/Start in HADR Setup, Deploying EAR code, SAP Router Maintenance, TLS, License renewal, Job Management, TMS, Maintaining RFC connections and partner profiles, analysing the system logs and dumps, etc.
• Collaborating with various teams like Infra team, SAP/IBM/Microsoft Vendors, Projects Team and Functional teams for analysing business problems and identifying solutions.

Supported OS - No OS Level Scope of support

Supported DB - DB2

Regions Covered - EMEA , APAC , NASA

Supported Technology - SAP ECC, BW, SRM, CRM, Solution Manager, JIRA tool, UI Path

• BASIS - Transport Management, Printer Configurations, System Monitoring and Health Checkup, Technical Monitoring, Batch Job Management, Command centre maintenance, SNOTE Implementation.
• Security & Authorisation - SAP Administration issues, New user setup, Termination, Additional access, Password Resets, GUI related issues, Role Modifications & new role creation.(Single Role and Composite role concept and User master record). SOD Conflicts.
• Scope - Working as an SAP Basis and Security consultant while delivering in support projects including M&A and cluster rollout projects and acting as a team lead in few projects for SAP systems like ECC, SRM, CRM, BIBO, and Solman.
• Automations - Delivered several SAP Automation like 1)Self Password Reset Tool 2)User Termination 3)Data change log 4)Customer and Vendor Partner profile creation in ECC 5)User lock aker 90 days 6)Monthly role review automation 7) Additional access
• Troubleshooting - Identifying root cause in SAP system/Authorisation issue with time boundaries and solving them with user satisfaction. Running user traces to identify auth issues.
• Audits - Was a part of yearly SAP Audits, Conducted Management meetings/Dstum within the team and performed ticket audits of the whole project ensuring overall hygiene and SLA timelines.
• User Trainings - Conducted end user training on the know how's of Solution Manager from How to raise incidents to How to navigate within Solution Manager and so on.
• Roll-outs for New Company Codes - Individually managed an entire roll out for South America Cluster for the Basis & Security Module.
• Downtime/Major Incidents - Incase of System downtime, incharge of communications to Infrastructure team and to Business users. Handling Major Incidents and Global Communications.