Nikhil Patil

EEzeBot: Revolutionizing HR and IT Support with WhatsApp Chatbot Integration for Bajaj Allianz Life Insurance

• Developed an AI-powered WhatsApp chatbot with an 80% success rate, supporting ADMIN, SAIB, HR, and IT teams, and empowering over 30,000 employees.
• Led API integrations to ensure seamless chatbot interactions and real-time user communication.
• Automated IT security compliance checks using PowerShell scripts, enhancing overall system security.
• Reduced response times and significantly improved operational efficiency.
• Achieved measurable cost savings, increased employee satisfaction, and promoted self-service adoption.

End-User Computing Process for Application Issue Resolution

• Designed and implemented a streamlined process to resolve employee application issues using SCCM and Windows Remote Management (WinRM) via PowerShell.
• Leveraged SCCM for automated software deployment and used remote PowerShell sessions to troubleshoot applications such as Microsoft Teams, Edge, Opus, and Chrome.

Automated Active Directory Lifecycle Management

• Built an automated solution for user provisioning and deactivation in Active Directory (AD) using RPA and PowerShell.
• Enabled seamless creation of user profiles in AD, provisioning of email accounts on Exchange and Rediffmail, and efficient deactivation of accounts for exited employees ensuring secure and scalable user lifecycle management.